Comfort Suites Elgin

I stayed a lot of places and stayed here 6 years ago they fixed it up and changed it a little for the better. In good area

This hotel was just fine for my family to stay a few nights in the area for the weekend. However, the elevators and certain parts of the facility were not cleaned very well. The continental breakfast had very few options. Additionally, there is a bar right next door that generates a lot of noise at night- so I don't recommend this place if you have children needing to sleep through the night. Even some of the guests were loud outside of our window, up late talking and laughing. We did report the noise and it lessened after about an hour. In general, it was fine for a weekend trip to be near our other family in the area. But I do not recommend for another stay due to cleanliness and noise.

Both garbage cans near front entrance were full and not emptied during our stay. Unsightly. But everything else was very clean.

Great for family. Very clean. Breakfast well tended with plenty of good food. Nice business center with working printer.

Sports Bar next door, Starbucks next door. Less than 15 minutes from Santa's Village

Next to a bad/loud restaurant, rookies. Granted it was Saturday night, but low class people kept making noise until well past 3am outside due to the adjacent parking lot. The sound of drunk chicks, police, and barking dogs persisted until the early morning on Sunday.

The staff are so helpful, anything you need help with they are there for you. Their customer service is 10 out of 10.

There was dirt on the walls. Very loud atmosphere. Beds were uncomfortable. The bedding for the pull out couch had to be given to us at the front desk. My pillow smelled like hair oil.

nothing else to add

Abc

Brilliant staff and nice hotel

The property itself was clean and well-located, which I appreciated. However, I found some of the internal policies to be unnecessarily rigid and frustrating. Housekeeping: I stayed for just two nights and requested housekeeping on the second day, but was told it wouldn’t be provided due to a “once-every-three-days” policy. I explained that I would be checking out before the third day and that this was not a long stay, but was still refused service. Ironically, the posted Choice Hotels policy clearly states that while rooms are cleaned every three days for extended stays, guests can request earlier service—yet this was denied. Towel Exchange: Since housekeeping wasn’t an option, I asked for fresh towels and soap. I was told I needed to “trade in” my used towels first. I complied, but despite having four people in the room, I was initially given only three towels. It took repeated requests and some back-and-forth before they finally provided a fourth towel. While the cleanliness and location met expectations, these internal policies and the way they were enforced detracted significantly from the overall experience. I hope management reconsiders how they implement brand standards.

The room was great and comfortable. Had a convenient room to take out dog out.

Facility seemed to be updated. I has several cracks in my walls includimg the shower. Sounds could be heard from both above and through the walls. When having breakfast I was told I could not take my dish to my room which i found a bit odd as this seems to be isolated to this comfort in and had to finish some work before my meeting.

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Breakfast buffet was nice and had good variety. My room was nice and clean. A/c and water pressure were perfect. I would have given 5 stars but my room was missing some items when checking in. i didn't have shower curtain and phone was not even hooked up to phone jack (phone didn't work). This hotel was also in great location. restaurants, gas stations, and even starbucks within walking distance. i would definitely stay here again

Thank you

It was a good stay

Clean,nice room and walking distance to restaurants.

The location is really handy. Easy to find and get around. Check in and out was easy. Staff was nice. Plenty of hot water. The mattresses were sloped. So you will roll to one side. We each turned the bed so the non warped side was side to sleep on. Ants. It tons of them but enough to be on me when woke up and enough to not want to tempt fate and keep a beverage by bedside table. Staff was kind when we gave them the heads up as we checked out. The breakfast places within walking distance are great.