Comfort Suites Lewisville

I stayed at this hotel recently and it was absolutely dreadful. From the moment I walked in, I could tell that the place was maybe the wrong choice. I was misled by the pictures online. The elevator was rusty and seemed like it was barely functioning, which was the first red flag. The paint was chipped on the room doors and hallway walls. Once I got to the room, the issues only got worse. The furniture was old and clearly hadn't been updated or well-maintained since the hotel opened. The bathroom had visible mold from the sink to the tub, which is both disgusting and unacceptable. On top of that, there was a bad, lingering smell in the room that I couldn’t get rid of no matter what I did. I sprayed the room down and tried to turn the air on and it only got worse. Not sure if the filters been changed at all. To make matters worse, the sheets and pillowcases were dirty, and it was clear they hadn't been properly cleaned. I felt uncomfortable and unsafe during my entire stay, and I couldn’t wait to check out. Overall, it was a terrible experience, and I feel like my money was completely wasted. I would not recommend this hotel to anyone, and I’ll definitely never stay here again. I am so upset I wasted money on this hotel. I could not convince myself to stay at this property causing me to leave earlier than expected.

The room was very clean and quiet. We had very good nights sleep. The staff was very friendly.

There were cockroaches coming out of the bathroom. The two smoke alarms were not set up. Big safety hazard! The bed sheets were dirty along with dark, red stains on the sofa bed.

The doors on the exterior of the property didn’t lock to get into the building so anyone could come in from the side doors. The entire building including our room had a bad smell. There was no smoke detectors in our room but the wires for it were exposed. It may have “looked” clean but it didn’t feel clean at all. Everything was very dated.

Car broke down and I have to stay overnight, convenient location. hotel looks good from outside, good parking spaces, quite. Inside small entrance duty floor, pool out of service. Room good, comfortable beds, shower duty, clog bathtub. Breakfast uncook porklinks, very basic.

Loved the room and the service.

There was roaches in the bath tub. Asked for extra bedding and didn’t get any. The key stopped working every time I used it. Pool was out of order. Need better upgrades

The beds were very comfortable. Overall stay was very good. Could use a little more detail in cleaning elevator and bathroom sinks. The hotel was very quiet and had a wonderful night of sleep.

Not clean, not dirty, just ok. Rooms musty and need work. Feels/looks like 1/2 rate construction.

Clunky sounding elevator, door dragged on tile floor, top lock was broken off, toilet seat wasn’t clean, rip at end of sheet, curtains had rips, sun-blocking curtain wasn’t installed but rather was leaning against the wall (hazard for our toddler!), a/c was wasn’t working properly all night, breakfast was included but nobody was refilling items or keeping it clean, stains all over dining room carpet, none of the tables were cleaned off after use, and finally, they required a $50 deposit which I’m afraid they’re going to keep because of the tears that were already present in our room. There were no bugs visible but it’s definitely past its prime and hasn’t had good upkeep. Overpriced for what you get. $140 was too much for this place.

Broken bathroom door and smells of drugs

They have bed bugs and mold. The hair dryer also did not work and they couldn’t give us a new one.

AC doesn’t work well. The room is humid. Front desk staff doesn’t care about the customer.

Once I checked into my room I checked right back out. The smell of mildew and mold was overwhelming.

The rain came into the room and all the carpets in the room got wet and I couldn't sleep. But after that, they only said that there was no room and did nothing, so I checked out in the early morning And they didn't send me deposit money i was claimed and received

Staff was lovely, property was quiet ☀️

As advertised the property did not have the pool working hot tub or a gym! Specifications I requested when booking ! And still only got $25 credit by Expedia that’s it! I didn’t find out nothing until after I checked in. Very inconvenient

The room looked nice, however, there was no comforter on the bed which made it tough to sleep. Staff was nice & friendly.

When I made the reservation a whole month in advance online, I also called the hotel to make sure there was an accessible handicapped walk-in shower. I was told there was and it would be no problem. When we arrived we going to be given a tub/shower combo. I said "no", we had requested a walk-in shower. We were told we had to wait to have it cleaned (it was 5:50p when we arrived)!! We were charged $50 for incidentals upon check-in and told if there was not any at the end of our stay, we'd get that back. In checking our account today (3 days after our return) I find we were charged the whole amount to include the $50!!! I tried calling the hotel and it doesn't even ring!! What's going on!??!! I expect to get my $50 back!!

This hotel is dirty and smells bad