Courtyard by Marriott Jackson

Yeah I've never been in a Marriott property or maybe even quick hotel stay on the highway that was this bad. I'll never use Expedia for a bundle after this and considering transferring my loyalty to Hilton properties.

This property was under construction. To be renovated they should have closed.

Close to destination.

Not good

This place was completely unsatisfactory.

The entire hotel was under construction with hammering and nail guns going on in the rooms next to ours until 8:45 at night. Took a shower, somewhat clean bathroom, towel rack fell off barely touched it. Front desk had a list with 3 rooms on it that were available unable to change our room away from noise of construction & unable to give discount or refund because we boooked through hotels.com. HOtels.com does not have customer service number to contact for help. Won't be using hotels.com for travel anymore.

The hotel looked like under construction or something. The floor tiles were broken every corners, carpet was dirty and smelly. The location was shady. The only thing good was the staff. And nothing more to add on.

Staff was absolutely amazing

I had to laugh at the photo of the outdoor area on the email because what I experienced was the total opposite of the photo. No cushions, no organization, nothing appealing. I know the hotel is undergoing renovation and the lobby area and most rooms have been updated but the hallway carpet was filthy and looked like it had not been cleaned in weeks. I had reservations for two nights but checked out after one. The area did feel safe and the staff were cordial and helpful, but the areas not renovated were just nasty.

The receptionist at the front desk was extremely rude. They didn’t have any king bed rooms available (which was the room type we reserved) and the only option was two queen or full size beds whichever it was. We accepted and went to the room which was smelly and extremely hot to the point it took all night to cool off. When I confronted her she said that was all that was available and if we didn’t want to stay we could go somewhere else! When I told her that Marriott would not be happy with the conditions of the hotel and the rudeness of the service she stated that they were independently owned and they didn’t care! We had been traveling all day and needed our rest so we settled but I was appalled by the level of service this person was giving! Later I came down to see if they may have something for a headache and witnessed this same front desk worker being extremely rude to another customer at which time she canceled his reservation against his will and told him to find another place to stay because he wasn’t staying there! This type of behavior is extremely unacceptable and should not be tolerated by ANY business owner much less a corporate franchise such as Marriott! The rooms and the entire hotel wasn’t up to par to be a two star hotel such as Motel 6!! These are all facts!!

If you want to feel like you are staying at a CONSTRUCTION SITE then by all means stay here. The pictures are not true to the conditions of the rooms, they are way more outdated. No AC on the floors and dirty and old elevator. Construction debris on the floors and carpet as well as in the room, paint splatters everywhere. Only one lamp as the light in the room, broken TV and Window. Bugs in the shower and ashes on the counter even though it was a non smoking room. We ordered Breakfast and never got any, 25$ in the wind… DO NOT STAY HERE

Property is under construction. Hallway carpet on floor I stayed on was very dirty. No ice machine on room floors worked. Had to go downstairs for staff to get ice from bar area.

The room needed to be vacuumed and the hotel smelled of a cover up spray. Wouldn’t stay here again. Very disappointed.

Over hang had no footage listed Peanuts on floor between beds Hair dryer bag was empty Shower rod falling down Dirty shoe marks on bathroom floor Very loud air conditioner when it came on

The room we had showed mold.

Remodeling the lobby does not improve what's more important, a clean UPDATED functional room. I felt like I was in a time warp to 1991 with the fixtures and gross shower.

The facility is horrible. The ceilings are leaky, and carpet is dirty. This place shouldn't be open. The staff was friendly otherwise I would've tried my luck booking some where else . This place is not safe

This is an older Marriot. They are in the process of renovating though. Carpet was worn and stained but everything else was fine. Paid a bit less than I usually do for a Marriott, so it was worth it.

The staff was all very friendly but the room felt dirty with stained carpets and a leaking bathtub faucet.

Good