Cresthill Suites Syracuse

Cresthill Suites was a great find for us, especially because there were a few properties in the area that didn't feel safe. The hotel staff was amazing, super accommodating and helpful. The hotel is a bit dated, but we didn't mind it because it was clean and really safe.

We used to stay here because of the two bedroom option (we have two children). This is our first time back in over 5 years and our room was run down, the floor was dirty, the table was broken, the tv was fuzzy, and the couch just looked sad and overused. Unfortunately, we will not be going back again.

It took 30 minutes to check in, and when I finally visited the room they gave me it wasn’t cleaned. No sheets on the bed, kitchen was dirty, bathrooms were dirty, and we weren’t the only visitors with the problem. Turns out the cleaning person walked out mid shift. There was a classic car show in town and every other hotel was sold out. So my wife decided we’d clean our own room, since we just drove 600 miles from Chicago and we’re too tired to drive to the next city. My wife and daughter cleaned the bathrooms and made the beds, my son and I cleaned the floors and kitchen. That evening I spoke to the manager and asked what he was going to do about it, in the form of a refund. I checked my credit card and he only refunded me $25! That’s it! I drove 600 miles so we could clean our own rooms! I’ll never stay at an off brand hotel again, ever. I wasn’t expecting opulence but I expected clean rooms and better service. Do not stay here!

Facility was dated but fine. Breakfast was good. We found hairs in the sheets and in the bathroom sinks. There was rice/some other food on the floor in the kitchen of our room. It took 20 minutes for the receptionist to notice us, as he was busy talking to a friend/coworker casually at the desk when we arrived. It took another 20 minutes for him to check us in…he said the computer was slow.

Very big two room suite. Kitchen with dishes, utensils and all. With a seating/living area. Bedroom was large, and a large bathroom as well. All clean. A little rough here and there, with finishes and such, but very clean. Nice breakfast in the morning. Eggs, toast, waffles, cereals, muffins...nicely done and area is sunny and clean. Great views to the courtyard and pool.

Stay was great for the most part. My only disappointment was that it seemed like a family had rented out multiple rooms to have a private party at pool area making it impossible for other guests enjoy pool or outdoor patio as there was at least 50 ppl Outside . Staff kept pool open later to accommodate this as well.

Check in was quick but our AC eas not keeping the room cool at all. It was a hot day but I talked to another person staying hete and she said her husband was working on the AC in their room too. That was the biggest issue with us. The hotel clerk said the Managerwould not come out and the did not have maintenance here.

Great place

Stay here whenever I’m in Syracuse. Great place to stay, has everything in room needed and pool is very nice.

The rooms were not very clean. We switched rooms because the bathroom floors were dirty. The second room was not much better. It definitely needs updating, and the sofa was super uncomfortable. The kitchenette was lacking many dishes and the pots and pans were disgustingly dirty best part of the hotel was the outdoor pool, but the barbecue area was loaded with people, smoking marijuana and it made it unpleasant. We smell of marijuana in our rooms. I think next time we will look for a different hotel. And the TVs did not offer anything but basic cable and we weren’t able to watch Netflix in the evenings.

Outdoor pool was nice

It had a lot of green space property around the building, outdoor patio and is only 2 stories.

I liked the room which had a full kitchen, a living room with a TV, couch, easy chair and table, two bedrooms with their own TV's and bathrooms. I liked the free breakfasts which had full breakfasts. The front desk coverage was not reliable. Our room had not been swept nor had the single waste basket been given a new liner and there were linens outside the door that had not been picked up by the time we arrived.

I have been staying at this hotel for many years. It is clean, quiet and staff are attentive to needs. I especially like this location because it is away from traffic noise.

Clean

Good property, particularly for an extened stay in the area as the suites are spacious with apartment style kitchens. My room was clean and the staff was polite and professional. The included breakfast buffet is typical but convenient.

Bugs in my room had to downgrade to smaller room

There were influx of ants in the room

Clean & quiet

Comfortable clean room, friendly staff, nice pool. Only complaint was the smell of marijuana in the hallway constantly