DoubleTree by Hilton Milwaukee - Brookfield

Older property, friendly staff

Would have been 4 stars or higher, but overall a 2.5 out of 5. The room was so damp and uncomfortable...the sheets and bed were damp. It was so bad we left first thing in the morning at 7am. Well before checkout. Didnt sleep well. Lobby was nice, staff friendly. But room was a let down.

The front desk guy was amazing! He made the experience.

The room looks nothing like the pictures. it just looks and feels dirty. the bathroom shower doesn’t even drain, it’s all just a mess.

Nice property, but I would not recommend the breakfast.

Our room was clean and the bed was very comfortable. Everyone was very helpful and always smiling.

I had a great one night stay for summer fest, the bed was comfy, parking was easy. The front desk was helpful. I would stay again!

Nice clean hotel. Nothing fancy but did the job we needed. Staff where fantastic rooms decent size and clean. Never took the breakfast. At the price we paid it was fantastic value. Short drive to loads of shops and restaurants

Worked out well for my plan

Maintenance never fixed sink.

We booked a king suite, which sleeps 4. Two would sleep on the king bed and the other two would sleep on the queen pull out couch. In our first room the bathtub plug didn’t work, the cold water handle on the faucet wouldn’t budge (so you could only wash your hands with scalding hot water), the refrigerator was broken, and the phone didn’t work. All a recipe for disaster with two toddlers. We expressed our concerns about the room (which they didn’t write down) and they moved us to another king suite. Mind you, this all happened at 9 PM when our toddlers should have long been asleep. We get to the new room and the bathtub plug doesn’t work, the cold water handle is still dodgy, and to top it all off, the pull out bed is COMPLETELY broken, falling in on itself broken. We call again to express our concerns and are told there are no more rooms available to move us to, other than separating our group and putting two of us in one king room and the other two staying in the current room. This was our first time traveling with our kids, and we did not want to separate. In the end, my husband ended up putting the pullout mattress on the floor just so we could get our kids to sleep. The cherry on top was that once we got everyone settled for the night, we realized that the air conditioner was working but sounded like a freight train. Went down in the morning and cancelled the remainder of our stay. Luckily the staff was understanding and refunded the first night.

Friendly staff. Check in took all of 2 minutes. Large, clean rooms with good lighting.

good

Hotel room. Great staff. Hotel in need of an upgrade.

When we arrived, we were told that the water will be shut off starting at 9:30. Yep, after we booked and paid for our rooms.

We stayed for bar and restaurant and they were both closed during stay. Water was turned off for 6 hours. Bugs in room

It was good

Front desk attendant was rude and sloppy. I asked about a free breakfast because that’s what was on the website and she laughed at me. The rooms are old and dingy. There’s holes in the walls and the story has stains all over it. The elevator looks like it’s not been vacuumed in years. So embarrassing to have to pay for this stay. I also called the front desk for coffee pods and she never brought them.

Hotel was very nice. Front desk workers were very helpful.

When we got there we were greeted by a girl that spoke to us condescendingly. Every question we had was met with a look of condescension. When we asked her if we could upgrade to having the breakfast included, she told us that because we went through a 3rd party that could not happen. We basically felt like she was letting us know that we'll know better the next time. Also we were there for 4 nights and nobody came to clean our room till the day before we left. The buffet breakfast was not appetizing at all and had to go elsewhere every morning. I would not go back again