DoubleTree by Hilton New York Times Square West

Jane (blonde lady at the front desk) was very professional, kind and always greeted me with a smile. I loved that. Housekeeping did a great job too

I’ve stayed here twice and will definitely return. Perfect location, bright rooms, and even standard ones have a lovely view of the Edge. The mattress is very comfortable, and the staff is great – they even found me an umbrella when I arrived in heavy rain. The rooftop is beautiful, and the cookies are unforgettable! Rooms are truly convenient, the location can’t be beat, and I never had any issues with the elevators (whether staying on the 5th floor or the 20th). Highly recommend!

Nice room/view was beautiful! Front Desk excellent

Property is in great location. I was upset for customer service, our flight was delayed and I called the hotel to make sure they don’t cancel our reservation so we can get into the hotel room and rest. We arrive early in the morning, but no one was aware of our late arrival. We

convinience location, but the facility looks old

Great service and close to everything

It took almost 2 hours after arriving at the check in time to get a room. The lobby was overflowing with people and luggage for hours prior to check in and still for a few hours after check in as we all waited for our rooms. Bring earplugs because the noise from the halls is a lot while trying to sleep. And prepare to always wait 5-10 min for an elevator because they are very slow. Also the lighting in the room was minimal and made it hard to get ready in the mornings. Some of the good things: bed was very comfortable and they were willing to store our luggage for free.

Propert was small and there was damage everywhere inside the room

The hotel was amazing and the staff was super nice and helpful! Dominique & Jane checked in and helped us enjoy our stay even more! Loved the rooftop bar. Pretty decent price for Times Square! Everything is in walking distance or a train away!

Proximity

Great location

The room was a little small but it was ok.

No microwave inside rooms.

It is a nice hotel within walking distance to theater, dining, shopping.

Staff front desk very nice

Property was clean and appeared as advertised. Check-in was a lengthy process due to a very long line and limited staff of only 2 at 3:00 check in time. There was not much of a view, our 5th floor room overlooked a lobby or sitting area of some sort. The roof bar is just that, only a bar, where you must be 21 or older to enjoy the views. The elevators were very slow and crowded. We had to wait for several minutes to get to our rooms from the lobby. On Saturday night 2 of the elevators were only used for roof top bar patrons, one elevator was out of commission- used for laundry delivery and the last and only available elevator could be used by guests! Of course this would have taken an extremely long time but we were able to walk to our rooms on the 5th floor with some help from some guests who opened an emergency exit door for us. Overall it was a pleasant stay and the cheapest tastiest pizza at 2 Bros is a short walk away as well as a nice coffee shop right next door. I would recommend this property but do your research to ensure it meets all of your needs.

The elevators took forever, room was smaller than advertised or shown online. Remote/TV had issues. The pictures and reality are different. The hotel could use some updates. Staff were good!

It was ok for the price. Our biggest problem was the elevators. We stayed on the 5th floor but every time we tried to get on the elevator going up or down it was always full. And housekeeping came in while we were in our room; asked if we needed anything and we asked for towels only, she then proceeded to walk around us emptying trash etc, while we were sitting on the bed. Also, they ran out of warm cookies so we didn’t get any at check in.

We will definitely stay here again. Located within walking distance of everywhere we wanted to go. Clean property and very nice staff.

We had a really bad experience. We had booked two similar king-bed rooms at the same price, but they gave us one small room and one big room. In the bigger room, the AC was not working, the bathroom door was broken, and the sink was clogged. When we complained, they gave us another room, but that room smelled of smoke and the flush was not working. Really bad experience will never book again