Search Hotels
- /
- /
- /
- /
- 1,124Hotels in Manhattan/
- Hotel in Dream Downtown, by Hyatt
See Other Accommodations in New York City
See All Photos
Dream Downtown, by Hyatt
Hotels
7.6
/10
Pleasant
1,287 reviews
What Guests Say About Their Stay
Stanley
10.0
/ 10
It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.
Prospero
10.0
/ 10
Amazing landscaping and great views. Property was in a great location along with great customer service and staff
Yesenia
10.0
/ 10
Beautiful hotel . Clean friendly. The pool area is amazing. I highly recommend.
In the Area
See Map
355 W 16th St, Manhattan, New York City, New York State, United States, 10011
Main Facilities
Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Dream Downtown, by Hyatt
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Dream Downtown, by Hyatt
355 W 16th St, Manhattan, New York City, New York State, United States, 10011
Discover More Places
Discover More About Dream Downtown, by Hyatt
Location
Dream Downtown, by Hyatt is located in area / city Midtown Manhattan.
About Dream Downtown, by Hyatt
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Dream Downtown, by Hyatt exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Dream Downtown, by Hyatt.
All facilities in Dream Downtown, by Hyatt
Others
General
- Parking
- Banquet
- Swimming pool
- Rooftop terrace
- Parking (surcharge)
- Terrace
Hotel Services
- Laundry service
- Luggage storage
- Express check-out
- Multilingual staff
- 24-hour Receptionist
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Elevator
Food and Drinks
- Nightclub
- Bar
- Poolside bar
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Things to Do
- Outdoor pool
Connectivity
- Free WiFi
Business Facilities
- Meeting rooms
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Dream Downtown, by Hyatt
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Covered self parking fee: USD 100 per night
- Pet fee: USD 99 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 57.38 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property.
The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
- Swimming pool
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 11:00 |
Available rooms at Dream Downtown, by Hyatt | 314 |
Number of floors in Dream Downtown, by Hyatt | 12 |
Another facilities in Dream Downtown, by Hyatt | Parking, Banquet, Swimming pool, Rooftop terrace, Parking (surcharge) |
Frequently asked question in Dream Downtown, by Hyatt
What are available facilities at Dream Downtown, by Hyatt?
There are top facilites at Dream Downtown, by Hyatt such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dream Downtown, by Hyatt?
The standard check-in time at Dream Downtown, by Hyatt is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Dream Downtown, by Hyatt?
Dream Downtown, by Hyatt is a 4.5-star hotel.
How many floors does Dream Downtown, by Hyatt have?
Dream Downtown, by Hyatt has 12 floors.
How many rooms are available at Dream Downtown, by Hyatt?
Dream Downtown, by Hyatt has 314 rooms in total.
See All
More Reviews from Other Guests in Dream Downtown, by Hyatt
Overall Ratings & Reviews Dream Downtown, by Hyatt
Other sources (1,287)
7.6
Pleasant
From 1,287 reviews
Cleanliness
8.2
Room Comfort
7.6
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Dream Downtown, by Hyatt
Number of reviews per page
20
40
Top reviews
Keith
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It’s basically a 24hr a day night club. Constant noise night and day
Rong
Leisure Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The soundproofing of the room is not good, and it is a little noisy.
Chris
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Hotel was worn
Josephine
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The location was great close to everything, which made getting around very convenient. However, the stay was a bit pricey for what was offered. One downside was the lack of soundproofing; you could hear everything from the neighboring rooms, and the constant door slamming made it hard to rest comfortably.
Stanley
Business and Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.
Robert
Business and Leisure
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was ok
Bryan W
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
There was no VIP benefit even though Expedia shows there is one. The most upsetting part was the pool was inaccessible for the hottest day we intended on having a pool day. It should be clear that the pool can be closed even to hotel guests for private events. It was extremely upsetting and ruined the first full day of our trip when we just wanted to relax by a pool.
Read More
Monica
Business
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Room was heavy with smoke smell and pubic hairs in the bathroom. I went to room for 30 min and took a meeting but the WIFI did not work. I had to take call from my Cell Data instead and could not stand the smoke smell. There was a man yelling loudly in the hallway and I did not feel safe. I was afraid to go into the hallway to exit the room. I was contacting Expedia during this call to let them know I needed to cancel the hotel, it was inhospitable and I could not stay. They said they called the hotel and that it was non-refundable. Non-refundable should only exist if there was a hospitable option. I reported the situation to the front desk and the woman said she noted it, but I did not see her actually doing anything. I had my bags and said I was checking out, I needed to get to a room with WIFI and that felt safe.
There was a long line of check ins, and with my bags I let the woman know that I was checking out (I had not been in the room more than 45 min) and that this was a terrible experiance.
I asked again for a refund on expedia and the hotel said no. I said I was there for 45 minutes, and I was willing to pay for 1 night and they could return the remaining $600+ for the remaining 2 nights on the reservation and I was staying elsewhere.
This was a terrible experiance and first time at this Hyatt property.
Read More
Najwa
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The hotel was not kid friendly , and non of the amenities were available to us. after 11 am the pool is open to the public and all kinds of people were in and out some not appropriately dressed for the pool. i got the suite that was supposed to sleep 4 with a convertible sofa, the sofa bed was old and dirty and no sheets were provided, i ordered water and it never came. and the ac stopped working. it wasn't worth the $$$$ in an way , should've stayed at the maritime next door.
Read More
Norma
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Hotel was just ok. Room was very nice, comfortable bed. Had to ask for hair dryer and washcloths. Pool was a disappointment, it was overcrowded. Around the corner from the Chelsea Market, I’d highly recommend it for places to eat! Earplugs were on the bedside table from hotel for bar music noise at night.
Probably won’t stay there again
Read More
Karen
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property is in a fun, vibrant area. Easy to access everywhere via transit.
Pool really isn’t accessible to hotel guests. Paid beach club for over 21’s. GM was helpful when I had issues with opening hours.
Could definitely benefit from more front desk staff.
Shannon
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful hotel
Verified traveler
Business
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The amenities are not great: no coffee in the room, pool is freezing and unheated, gym is dark with no light switch. Great location though.
Jozef
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Everything was good 👌
Katherine
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was average. The room small & the balcony tiny with a street view. We booked this hotel because they had a pool. We found out once we got there that the pool chairs had to be reserved on a separate website at $100 a chair. They also would rent them to outside hotel guests. We just thought that was crazy since this was a pricey hotel to begin with. I don’t think we would stay at this hotel again. We did enjoy the pool bar & staff but that was about it. The other staff seemed disconnected to their guests. We expected more courtesy.
Read More
MATTHEW
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
close to 14th and 8th Ave NYC subway station
great room and view
staff good. check-in 20 minutes late but we were able to store our bags safely for several hours prior to check-in
Carol
Business and Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The stay started out well enough but when the staff made an error and hadn’t saved our credit card, that we dutifully swiped for incidentals, the harassment started. Without informing us of the problem, we were locked out of our room— had to wait in line to get the key working again, but we were NOT told of the problem, until a late evening call to our room interrupted our evening and they said we needed to swipe the card again, we were prepaid thru the week so thought the next AM is fine, to take care of it— but after an hour much alter in the evening— they sent security to POUND on the door and aggressively escort my partner to the desk— this over a very small bar tab charged to the room. The manager is a nightmare, arguing with me, putting their concerns well above guests, continuing to lock us out of the room— this happened three more times, they deactivated the key for reasons unknown— and I swear she entered our room once when we were in the lobby— weirdly saw her in the lobby and then suddenly she was on our floor, near our room when we got off the elevator one evening.
We were harassed. There is skanky customer base doing stripper dances at the pool, a nightclub ont eh a rent that produced a ton of street noise and congestion in the lobby and understaffed causing long wait times at the lobby. This place is ridiculous.
Read More
Sunday
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was nice but we had 3 people in our party & only received washcloths for 2 if any was available 😩
Marc
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The visual design of the hotel and rooms was great. Practically, we had issues. We had a room below the nightclub. Sorry, we didn't pay a fair rate to have to wear earplugs to sleep. After miscommunications with service over the phone, I went back down to the front desk. When I asked to move, I was told we needed to wait a day before we could get a similar room. The following day we had to explain this again and again. In the late afternoon, we were told our new room was ready. At the front desk, again, we were asked to reconsider. The new room not the same class that we had booked. It was half the size and had no city view. No explanation or reversal of rate was offered. Also, the balcony lights were left on and the blackout curtains don't actually cover the window. I called down multiple times to the desk to ask them to be turned off. No answer. The following night those lights were off. Made me think that the first night was a mistake. Too bad no one could answer the phone to help us when we needed it. Ultimately, it's a unique hotel in a good neighborhood to visit. Don't assume you will get a great night's sleep.
Read More
Sean
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It’s a nightclub. Fine if you want to party and get sloshed.
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in New York City
About Traveloka
Facebook
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Dream Downtown, by Hyatt
Other sources (1,287)
7.6
Pleasant
From 1,287 reviews
Cleanliness
8.2
Room Comfort
7.6
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Dream Downtown, by Hyatt
Number of reviews per page
20
40
Top reviews
Keith
Leisure with Partner
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It’s basically a 24hr a day night club. Constant noise night and day
Rong
Leisure Family
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The soundproofing of the room is not good, and it is a little noisy.
Chris
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Hotel was worn
Josephine
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The location was great close to everything, which made getting around very convenient. However, the stay was a bit pricey for what was offered. One downside was the lack of soundproofing; you could hear everything from the neighboring rooms, and the constant door slamming made it hard to rest comfortably.
Stanley
Business and Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.
Robert
Business and Leisure
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
It was ok
Bryan W
Leisure with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
There was no VIP benefit even though Expedia shows there is one. The most upsetting part was the pool was inaccessible for the hottest day we intended on having a pool day. It should be clear that the pool can be closed even to hotel guests for private events. It was extremely upsetting and ruined the first full day of our trip when we just wanted to relax by a pool.
Read More
Monica
Business
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Room was heavy with smoke smell and pubic hairs in the bathroom. I went to room for 30 min and took a meeting but the WIFI did not work. I had to take call from my Cell Data instead and could not stand the smoke smell. There was a man yelling loudly in the hallway and I did not feel safe. I was afraid to go into the hallway to exit the room. I was contacting Expedia during this call to let them know I needed to cancel the hotel, it was inhospitable and I could not stay. They said they called the hotel and that it was non-refundable. Non-refundable should only exist if there was a hospitable option. I reported the situation to the front desk and the woman said she noted it, but I did not see her actually doing anything. I had my bags and said I was checking out, I needed to get to a room with WIFI and that felt safe.
There was a long line of check ins, and with my bags I let the woman know that I was checking out (I had not been in the room more than 45 min) and that this was a terrible experiance.
I asked again for a refund on expedia and the hotel said no. I said I was there for 45 minutes, and I was willing to pay for 1 night and they could return the remaining $600+ for the remaining 2 nights on the reservation and I was staying elsewhere.
This was a terrible experiance and first time at this Hyatt property.
Read More
Najwa
4.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The hotel was not kid friendly , and non of the amenities were available to us. after 11 am the pool is open to the public and all kinds of people were in and out some not appropriately dressed for the pool. i got the suite that was supposed to sleep 4 with a convertible sofa, the sofa bed was old and dirty and no sheets were provided, i ordered water and it never came. and the ac stopped working. it wasn't worth the $$$$ in an way , should've stayed at the maritime next door.
Read More
Norma
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Hotel was just ok. Room was very nice, comfortable bed. Had to ask for hair dryer and washcloths. Pool was a disappointment, it was overcrowded. Around the corner from the Chelsea Market, I’d highly recommend it for places to eat! Earplugs were on the bedside table from hotel for bar music noise at night.
Probably won’t stay there again
Read More
Karen
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property is in a fun, vibrant area. Easy to access everywhere via transit.
Pool really isn’t accessible to hotel guests. Paid beach club for over 21’s. GM was helpful when I had issues with opening hours.
Could definitely benefit from more front desk staff.
Shannon
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Beautiful hotel
Verified traveler
Business
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The amenities are not great: no coffee in the room, pool is freezing and unheated, gym is dark with no light switch. Great location though.
Jozef
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Everything was good 👌
Katherine
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was average. The room small & the balcony tiny with a street view. We booked this hotel because they had a pool. We found out once we got there that the pool chairs had to be reserved on a separate website at $100 a chair. They also would rent them to outside hotel guests. We just thought that was crazy since this was a pricey hotel to begin with. I don’t think we would stay at this hotel again. We did enjoy the pool bar & staff but that was about it. The other staff seemed disconnected to their guests. We expected more courtesy.
Read More
MATTHEW
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
close to 14th and 8th Ave NYC subway station
great room and view
staff good. check-in 20 minutes late but we were able to store our bags safely for several hours prior to check-in
Carol
Business and Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The stay started out well enough but when the staff made an error and hadn’t saved our credit card, that we dutifully swiped for incidentals, the harassment started. Without informing us of the problem, we were locked out of our room— had to wait in line to get the key working again, but we were NOT told of the problem, until a late evening call to our room interrupted our evening and they said we needed to swipe the card again, we were prepaid thru the week so thought the next AM is fine, to take care of it— but after an hour much alter in the evening— they sent security to POUND on the door and aggressively escort my partner to the desk— this over a very small bar tab charged to the room. The manager is a nightmare, arguing with me, putting their concerns well above guests, continuing to lock us out of the room— this happened three more times, they deactivated the key for reasons unknown— and I swear she entered our room once when we were in the lobby— weirdly saw her in the lobby and then suddenly she was on our floor, near our room when we got off the elevator one evening.
We were harassed. There is skanky customer base doing stripper dances at the pool, a nightclub ont eh a rent that produced a ton of street noise and congestion in the lobby and understaffed causing long wait times at the lobby. This place is ridiculous.
Read More
Sunday
Leisure Family
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The property was nice but we had 3 people in our party & only received washcloths for 2 if any was available 😩
Marc
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The visual design of the hotel and rooms was great. Practically, we had issues. We had a room below the nightclub. Sorry, we didn't pay a fair rate to have to wear earplugs to sleep. After miscommunications with service over the phone, I went back down to the front desk. When I asked to move, I was told we needed to wait a day before we could get a similar room. The following day we had to explain this again and again. In the late afternoon, we were told our new room was ready. At the front desk, again, we were asked to reconsider. The new room not the same class that we had booked. It was half the size and had no city view. No explanation or reversal of rate was offered. Also, the balcony lights were left on and the blackout curtains don't actually cover the window. I called down multiple times to the desk to ask them to be turned off. No answer. The following night those lights were off. Made me think that the first night was a mistake. Too bad no one could answer the phone to help us when we needed it. Ultimately, it's a unique hotel in a good neighborhood to visit. Don't assume you will get a great night's sleep.
Read More
Sean
Leisure Family
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It’s a nightclub. Fine if you want to party and get sloshed.
Number of reviews per page
20
40