Embassy Suites by Hilton Jacksonville Baymeadows

Our 3-day stay at Embassy Suites was thoroughly enjoyable. The rooms, as anticipated, were generously spacious. A highlight was the complimentary Manager's Reception each afternoon, offering alcoholic beverages for adults and tasty finger foods. The breakfast options were excellent, with a standout omelet bar. The children particularly enjoyed the indoor pool and jacuzzi, especially convenient given the warm weather and potential rough outdoor conditions. I'm uncertain about the Hilton rewards member perks, as there were none received upon check-in. The location is superb, situated near Deerwood where other reputable hotels are located.

Need to update room furniture and decor

Property location was good but one of the four elevators was out of service throughout our 4-night stay; that added delays in getting to the rooms in higher floors

Bed comfort; quiet, breakfast

The hotel was amazing from the front desk staff, the the amazing breakfast. Just returned from a cruise and the breakfast was the best I'd had all week.

My only issue was we were on the 7th floor and it seemed like the bedroom never got cool to my liking. Other than that, everything was amazing!

Check in was very quick.

Very nice and professional

Wish the hot tub worked properly but otherwise it’s been great here so far.

Everything was great just didn’t get the room I paid for, I was supposed to get a room with a balcony and didn’t & when I asked they said they couldn’t do nothing about it since they’re were no more rooms

I’ve been to Embassy Suites before and enjoyed my stay, so I decided to try this one out. I’d say it was good, but not excellent. The maintenance guy was the best part. He was very attentive and kind. The rooms are super spacious and work well when staying with your family. The lobby is really lovely too. Some of the small issues: - the shower was clogged with hair. This was addressed quickly by the maintenance worker. - the indoor pool ceiling was leaking - the beds and especially the sofa bed were extremely uncomfortable and warped - it doesn’t take much to impress me when it comes to breakfast buffets, but this one was just not very good. Things were out of stock and the workers couldn’t keep up with it. It also just didn’t taste very good. The positives: - spacious rooms - maintenance worker being very responsive - lobby area

Hotel overall was good; room was very dated, but clean. Had trouble every single day with housekeeping not leaving enough or sometimes no towels. Breakfast was excellent. Pool/Spa tub was ok- there were ALOT of kids running around screaming loud for no reason while parents sat and watched so it was hard to enjoy. The rooms being so dated may make it a last choice next time. A remodel is terribly needed before it gets too run down.

I have mixed feelings about this property. On one hand the employees were exceptionally well, on the other, one managed to tar the visit with a very rude attitude. He was abrasive for no discernible reason. I don’t want to publish his name but he works in the night shift. I believe this gentleman truly is a liability to this establishment. I own a travel and media company and travel worldwide, I know one sour employee can cost dearly in terms of return business. That aside the bathtub in our room was backed up, one of the sheets had a stain and the room was not serviced when we removed the do not disturb sign. Sometimes stains happen and bathtubs back up so I’m willing to grant grace for that. We did not report these issues to be clear, since our stay was brief. As well, cleaning staff could be seen all over the hotel most of the day and were very friendly and helpful. Further, when I asked for help with booking a second room last minute, the staff member at the desk went above and beyond. She assisted me with a welcoming and wonderful attitude. Perfectly professional and that room was better in terms of the bathroom. Although the hotel was packed with guests, all was quite orderly. The breakfast was good and the facilities were clean. The lobby is spacious and many family reunions were being held. I did not use the pool but my godchildren did and they liked it. Overall, it’s conveniently located, I never felt unsafe and it was a good visit.

The property was nice and clean. The breakfast was amazing and the complimentary drinks were a really nice touch.

Horrible! No air in the building, staff were sweating bullets while guest were complaining about there room. Upon arrival my room was ready, mind you I arrived to check in at 8pm. The room I book wasn’t available at all. They were giving guest rooms keys to occupied rooms. This was horrible, I’ll never stay at this location and I’d warn anyone going to have a back up plan! People were there doing photo shoots that didn’t have a room. It’s unsafe as anyone can walk in, no security. I would not recommend this place at all.

The staff is friendly, good customer service, Indoor pool is nice and full free buffet in the morning. The omelet station was the best. Theo did his thing. I hate I missed it on my last day bc the hours change during the week. The room was fine. Room service was okay but too high. The Cajun pasta was really good. The room I requested was not available but to my surprise, an atrium room was not that bad. They do have complimentary drinks but the line was too long for me.

Property very clean. Staff very nice

Having the access to coffee or tea throughout the whole day not just during breakfast was disappointing.

: Reservation Canceled Without Notice! Arrived late at night with my family, only to find out the hotel had canceled our confirmed reservation without any notice — no email, no call. We were left stranded and stressed in the middle of the night. Completely unacceptable and unprofessional. Never booking here again.

The DM Mark was there and was taking care of any issues with rooms. I had a issue and he addressed it and solved it! Awesome job and a pat on the back for Mark!