Extended Stay America Suites Austin Round Rock South

everything was great

Very friendly staff, helpful and professional

The customer service was amazing

Could use renovations in bathroom area ceiling cracking, hot water does not last at all, construction going on around the area so pretty noisy very early

Unfortunately, one night of our stay it sounded almost like someone was bouncing a basketball around the room for 3-4 hours straight. When we went to ask the front desk, they were not there. When we went to the room, it turns out it was unattended children. Kind of uncomfortable but we're aware that has to be a rare situation.

AWFUL!!! The back of my ears, and neck were tore up by bed bugs! Even one of the staff members laughed and said, “Oh yea! I’ve been tore up a couple times.” Staff is friendly but not enough staff. Front is closed a lot during hours.

Bed and a shower…it was cheap…you get what you pay for…..rusty fridge….bubbling particle board fixtures……saved a few backs so not the end of the world.

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

Tika is wonderful.

Location but trashy

They are remodeling the property. It’s going to be nice when they finish. I wish that they would offer more options for breakfast.

Cons: Room at this extended needs maintenence work. The hallway smells moldy, like the carpet needs replacement not just cleaning. The recliner in the room was broke and the back was cracked. Video on television was breakin up. Pros: AC is good, bed was comfy, staff was nice.

The room was old and smelled like pee. All the appliances are rotting away even the refrigerator.

Good Stay

Breakfast is a joke Very noisy

Cheap and clean

The toilet didn't flush and there wasn't toilet paper. Other wise was fine.

I have stayed at many Extended Stays throughout the country so I was very well aware of the 2 star rating however I have never experienced the offensive smell coming from the carpet, the dead bug cementary within the light fixture and shocking visible when the light was turned on, the numerous brown specks on the mattress which I not even going to guess as to what that was and the homeless camping out at the side entrance. Needless to say we did not stay, but when I demanded my 4 night reservation be canceled I was essentially told no. I had to call Expedia and if it weren’t for the agent practically threatening the guy at the front, I was going to be charged the first night when we stayed literally 5 minutes. DO NOT STAY HERE. Spend the extra couple of dollars and stay somewhere safe

Terrible

Was worried at first because of bad reviews. But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as soon as i got inside my room I couldnt hear the other guests. The hallways did reek of weed, but i couldn't smell it once i was in my room. It did smell a little like old wet laundry, but some lysol took care of that. I also had a little issue with my key working on the door. But once again Charmaine was more than happy to help us fix the issue. The room was pretty clean, i even checked the bed for bugs or stains, and didnt find any. I accidentally left out food over night and never saw 1 bug. The place was overall clean, friendly, and a great stay for the price. I would definitely come back.