Extended Stay America Suites Dallas Plano

Staff wasvsuper friendly. Great stay

First night there was a bug that we killed. The room smelled. The next day we were able to move. The room was clean but needs updates. The breakfast was horrible. Coffee, tea, muffins, or fruit bars. The lobby and all the doors could use some Windex. The pictures on their website was more likely when it was new. The swimming pool was out of service. You could see the water was super green.

Waited over 30 minutes for the front desk to open. Called the reservation office and after another 15 minutes, the employee came out of a room from down the hallway, looking half asleep and dirty. Shirt was filthy and her customer service skills were nonexistent.

There was roaches in the cabinets, no ice machine, no extra towels, no sheets for the pull out couch, the mattress for the couch had stains, bubble gum stuck to the couch cushions

I just found out yesterday from speaking with a resident at ESA Plano which they stated their fees are ex amount and they are so behind, but me asking Nicole if I could pay a day late once my check deposited she stated "No this is a privately owned company " now I was faithful in paying for 3 months and the 1 time me of color ask I was turned down, so I decided to remove my business as well as myself seeing that this is very prejudice and I will send up a letter to corporate in regards to this matter.

I got locked out of my room twice and couldn’t find any staff to help took me over an hour to find someone

Its cozy, clean and a reasonable price. A bit dated but they are working on it.

Nice place, near everything. Needs a few updates.

Pool is open!

Room smelled like a truck stop. Sheets were not clean.

Hotel was nice, room needed to be more thoroughly cleaned

The man at the front desk was nice however we found bed bugs

Only good thing about our stay was the location. Free breakfast is just grab and go. No coffee maker in rooms. You have to request from the front office. But bring your own coffee because it is not provided. Chose this hotel because se it offered rooms that sleeps 6 with 2 queens and a pull out couch. The pull out couch had springs coming out and full of stains. There wasn’t any bedding for the pullout couch and when asked the front desk, we got 2 sheets but they didn’t have any pillows. There was a musky smell and didn’t realize until took our shoes off that the carpet was wet. Overall not a good stay. Oh, and to top it all off we were woken up at 3 in the morning to police knocking on the room next door trying to serve a warrant!

Upon arrival they did not have the room I had originally booked they did not have a room for. I needed two beds and they gave me a room with one bed

La cama manchada, la tina del baño también, la luz bien tenue, y is feo el cuarto.

Do not stay at this hotel. Room smelled like cigarettes, pool was completely disgusting, staff was never there and the bathrooms badly needed renovations.

No one was available at the desk when I arrived. I had to wait a while to check in. There was no breakfast provided as advertised on this website.

Room wasn’t clean, bed was uncomfortable. Breakfast was as lackluster

Area was nice, staff was nice. Room a little dated but clean.

The staff was excellent. Helpful and professional.