Extended Stay America Select Suites Indianapolis N Carmel

No one at hotel for check in. Have to call a number and wait for someone to drive over and check you in. I arrived to check in around 10pm...

The bed was comfortable but the room was full of pet hair. Luckily I’ve grown out of my animal hair allergies. There were no bathroom essentials such as an hair dryer or shampoo and conditioner. Thank God there was a bar of soap.

No complaints! Thank you for the stay! It meet us right in the middle of the road on price. We had to travel for soccer and the hotel pricing allowed us to stay within budget and enjoying dinning along with our stay. It wasn't fancy but I just needed a simple clean place to lay my head for the weekend.

I have stayed at many Extendad stays and this was the worst. Staff was not prepared. Room was not available after normal checking in time. Had to wait. Aircondition in the room did not work. Bath tub was scratched up pretty bad. had to take cold showers.

Worked Well

Good property. Nice size room with kitchenette and dining table.

Enjoy this location better than Chicago. Did not like having to pay for dishes. Bed and pillows were uncomfortable. Overall I liked the layout of the room and the front desk staff.

I had to stand out in the rain to get into the lobby because it was “after hours.” It was almost midnight, to be fair, but standing in the rain, having the operator transfer to someone on site while I was getting rained on was frustrating. And no elevator. But, it was also the cheapest stay in the area, so that’s the payoff

The customer service at the front desk by Anjel was awesome. The hair in the shower, on the bathroom door, and the dirty walls/pictures were aweful. Never, never, never again would I stay at an Extended Stay property.

Nobody at front or answered phone at checkout. Had some issues with room i wanted to inform them of. But a good stay.

My husband and I woke up with bites on us. I did a quick peek of bedding and couldn’t see any visible bugs. But we both ended up with 3-4 bites each.

Shoneice was great at the front desk. We had great conversation. Room was clean and very accomodating.

My husband and co-workers have been staying here for over a month and I can not tell you how wonderful this hotel is. The staff goes over and beyond to help with any needs their customers may have. I am so thankful we found this little gem in Carmel.

Lovely all around- I arrived on Christmas night after a long drive, was welcomed by Niah, and quickly settled into a comfortable room.

Don't stay here. Had to phone in for check in. Cold outside waiting for someone to open the door. Made me extra cautious of the area. Carpet in room completely torn up. Pillows uncomfortable. Mattress was decent. Staff didn't make you feel welcomed at all.

Na

We arrived there at 2:45 pm and we were told that the room was not ready (check in was at 3pm) so we waited a little, then we were given the key cards but when we got to the room it looked like no one had done any cleaning! We went back to front desk but the attendant did not believe us and went to check for herself! She came back and confirmed that the room had not been cleaned! She left for about 30 minutes and came back to give us a different room. We tried to use the shower but there was no hot water, the front desk told us the plumber was fixing the boiler, a couple of hours later there was still no hot water so we left to have dinner (I informed the front desk that there was still no hot water before leaving and the lady told me that it took time for water to heat up!). We got back around 7:30 pm and there was still no hot water. I tried calling the front desk but no one answered the phone! I tried the front desk in the morning and there was still no one there. I went to check and a housekeeper told me that it is not open till 10am!!! We kept getting promised that the hot water issue would be fixed but that didn't happen. We left the next day, my wife found a bug crawling in the bathroom! The place is run down and in need of complete renovations. We booked the studio but to our surprise there was not a single kitchen item other than a rusted microwave. They didn't even have a coffee maker or cups. This was a disastrous stay as we were traveling with a toddler.

How do you run a hotel with no one on site and the phone on the outside of the building rings to no where? We checked in at 4pm. and immediately left to meet friends for dinner. Thank goodness we did because when we got back to the hotel at 10:30 no one was there.7:00 am we get up to shower and no hot water. Go to the front desk and no one there. Other guests said they haven't have hot water since 4:00 pm the night before and no one to report it to. No amenities in the room, no coffee. Just not a good experience.

Terrible stay it was dirty there were white stains on mirror drawers were disgusting room was in terrible shape do not stay here!

The staff was outstanding! Everyone we dealt with was kind, patient and extremely helpful. The floors in our room were not very clean. The overall condition of the room was good. We were very surprised there wasn't an ice machine on the property, and could have used one. Also, would like to suggest that a second chair is provided in each room, or somehow made available for those who need it..