Extended Stay America Suites Secaucus New York City Area

Very walkable

Love this location near restaurants and public transportation stop.

Property was under construction. Breakfast was really limited. Muffins, instant cereal. Not fruit offered.

The facility is not very old, but is quickly showing deterioration. Elevators are barely working, slow and groaning. Two visits in two months and there is still no hot water.

The stay its self was good but some things felt like they needed to be updated especially the shower head which had no pressure. The air conditioner was fantastic. If you are a light sleeper it can get noisy due to a highway being close by depending on the location of the room. There was a lot of dining options in the area. A quick trip into NYC with the #320 bus conveniently located right outside the hotel. Overall, it was pleasant and I would stay again for a quick trip

The property was in a great location- many dining options! Valentina is a great employee- she really provides great customer service to the guests! Kudos to her!

Hotel had a smell of sewage. Also room wasn’t clean, I found hair in the bed and also in the shower. The surrounding area was nice with great places to eat and transport was easy from New Jerseys to New York. But the hotel…. not great.

Outdated hotel, but with an excellent service

There is no guest bathroom in the lobby area.

Good.

Family of 4 on vacation, I like the convenience of having the bus stop by the hotel. Other than that I would not return to this hotel. The room was dirty. Carpets were stained, crumbs under the bed and the pull out sofa bed was disgusting. I understand it’s a budget hotel but I think there’s room for improvement.

At check was told they didnt have my reserved room available, which was 2 double beds and a pull out couch(3 adults staying in the room). Put us in a room with 1 double bed and a pull out couch, gave 50% off and told to come back down next day and they'd get us an additional room. Went back next day and was told since they gave me a full refund(which they did not) that I'd need to pay the difference for my original room. The lady was rude and kept calling me mama. I left very upset and frustrated. Went back down that evening and dealt with Jason(same person as at check in) and he got us right into our original reserved room and at no extra charge. He was very kind and helpful. Other front desk employee, not so much.

The room smelled like someone was living it for a really long time & was not clean.

Affordable and convenient location

Room has everything you need. Plenty of dining, necessities, and a movie theatre nearby. Bus stop is also close by. The hotel is a bit dated and the breakfast was pretty bad.

Our stay was not pleasant at all. There was no complementary beverages and water in the rooms. I went to enquire and I was told: "We do not provide those. You have to get them yourself." I went up that night to inform my wife. We woke up in the morning for breakfast but to our surprise, the coffee containers were empty. When I asked how do we get coffee to drink whiles the containers were empty, I was told to go to the nearest Dunkun donut shop near by. I took 2 muffins and waited for the coffee to be brewed after I insisted on getting some from them. There was construction work going on beneath my room. We were not informed about it. It was like mining was going on beneath and our room. We couldn't rest. My wife had headaches. It was not fun. I went there to complain to the front desk executive and he said he could do nothing about it until the team leader comes. When I met her, I informed her about notifying the guests about the construction. She wrote the note and attached to each door. It was then our room was changed later in the afternoon. The bed in the new room was not great and one tv was not working. The bed was bumpy. We woke up the next day with body and waist pain. We were supposed to be resting but this couldn't be rest.

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This is the dirtiest crudest hotel I’ve ever been at with the most nasty

We got here just before they stop checking in. The night clerk was nice, he gave me my keys explained why he needed my card with no attitude. Checked out the next day, only needed to stay overnight. The girl at the desk was friendly and nice. I would stay there again

Great location. Great Room/Suite layout. Shower fixtures were broken. Hard to adjust hot/ cold water.