Fairfield Inn and Suites by Marriott Frankenmuth

The location is nice, but I can’t say the same for the room we stayed in. Our room had crumbs on the floor and a tennis ball that was presumably for a dog. There were stains on the bedding, no hot water, and the room is outdated. After having to take cold showers, I called the front desk and spoke to someone named Bre. She was extremely rude to me and went on to snap at me about booking third-party and said that I didn’t use a real card because I used my virtual capital one card. She quickly said there’s no maintenance, there are no rooms I can switch you to, and nothing I can do with no apology or remorse. I spoke to her calmly and I followed up with the supervisor in the morning. They were unable to offer a resolution due to me booking through Expedia. I have stayed at various Marriott locations all over the world and as a valued customer you think that there would be a bit more effort in customer service after such a terrible experience. The apology was nice, but it didn’t enhance my experience considering this was our first day at this hotel we booked for our anniversary. This was a really special day for my husband and I. A little goes a long way when it comes to prioritizing customers unfortunately I didn’t feel like a valued customer and I would not return to this location. I would expect these standards from a cheap small town motel not a Marriott hotel.

Me hubiera gustado una recepcionista más amable y cordial.; pero salió de dónde estaba y ni saludo y tenía cara de cansada y de pocos amigos .....El desayuno un poco mejor que lo que brindan ; tienen pocas opciones .

Noisy. Door handle not properly working. Shower hot and cold reversed.

Nice

Everything was as expected

Very helpful and enjoyuable stay

You can walk into town

Nice place

No major complaints

Only 1 ice machine on the first floor. Front Desk staff missing late evening. Contintental Breakfast was good

Clean and spaciuis

My only complaint was the HVAC system. The room smelled like a locker room for the 2 days I was there. I felt there was a lot of humidity in the room. It steadily got worse. Not very pleasant for sleeping.

Terrible Shower Head. Not a good showering experience. This needs updated. Everything else was great

Beautiful hotel. Clean and comfortable.

Clean, cute property

Clean, easy to get to shopping.

It was good for a last minute trip idea

very poor service from staff not truthful

Did not get room we paid for. Kids and I had to share small bed for entire time there. When it was mentioned it did not seem to be a concern to them. Elevator didnt seem too safe. Worked on and off again entire trip. Also, something they did not manage well. Didnt seem to concern them, again. Like it was the norm.

Location