Four Seasons Hotel Houston

They have everything you need in one spot. Why would you go anywhere else?

Just OK! If you are looking for the real Four Seasons experience look to another property. This is an old worn out property that has been shined up but not true 5 star standards. The staff are excellent and that’s the only thing that makes it a Four Seasons.

Hotel was very nice and customer service was impeccable.

The Four Seasons never fails! It was FANTASTIC! The room, the food, the service- all impeccable. Four Seasons, you are my forever stay!

Great experiences

Everything was excellent.

Very accommodating! A true pleasure to visit!

Great stay

Clean great food excellent customer service comfy bed ⭐️⭐️⭐️⭐️⭐️

I can’t believe that four seasons would put their name on this hotel. The staff is great and the rooms are nice but it’s in a bad part of town and there’s no soundproofing. The pool area is so sad.

It was a great experience

Service was horrible and expectations was not there

I have stayed at many four seasons and it is always a lovely experience. This is the exception. I don’t know how they even can call the four seasons. I would say it’s more of a best western type situation. When you first come onto the property, the planters are filled with garbage and dirt. The building is brick dark sad with low ceilings. Even though I booked a two bed room, the person at the front desk. Thought I should be in a one bedroom and said it was better. Upon entering the room, the ceiling in the bathroom is so low that you can touch it. And when you look up to look at the ceiling, you realize that all of the paint is peeling off. Furthermore in the bathroom, the sink area is Plastic and the bathroom is tiny with no bathtub. The lights next to the bed didn’t work at all. And the air-conditioning was either freezing or humid. There is no in between. The windows were so dirty that if you touch them with your finger, your finger would turn black. There are no fresh flowers. The shampoos were kind of haphazardly put away. And it’s just a miserable uninspired crappy hotel room. They should be ashamed that they’re calling it a four seasons. Housekeeping makes the bed in a haphazard way. There is no attention to detail.And the service is the same. When I went downstairs just to buy a Coke. They simply handed me a can of Coke. I then asked for a glass of ice. They handed me a plastic cup with a little bit of ice in it. Simple things like they had a coffee machine downstai

Everithing was good

Not like other Four Seasons we have stayed at. Hotel was nice but in the financial district so pretty dead and not much around that is walkable. Pool vibe was dead. No servers for a few days of our trip and no music playing or anything like that.

Excellent! Best front desk staff ever 👍

The hotel is desperately in need of a major renovation. Service was great as usual

The staff was very friendly. The hotel was perfectly clean and well appointed. Exactly what you’d expect of a Four Seasons in a city. It is downtown however. It is ideal for going to events at the stadium but the area wasn’t great for walking around for other exploring.

Downtown location, very good restaurant and bar in the hotel, a few restaurants close by. Staff friendly, hospitable, and genuinely interested in yourcmfort and enjoyment.

Honestly, at first I felt upset because the room I had reserved was not available or there was something unforeseen at the locations. But I agreed to stay in another room, which was not bad, but when you plan to receive what you reserve, your experience is no longer the same! My surprise came when upon leaving the hotel I talked about my disagreement in this regard and very kindly the hotel receptionist and the general manager sent me an email with an unimaginable surprise, the truth is that, as always, four seasons always providing first-class service. Class, as well as its facilities, customer service staff and restaurants and bars, something formidable, delicious in every way, a fabulous experience!! toro toro restaurant a delight with an extraordinary culinary experience and bayou & bottle woo that say its drinks as well as its surprising dishes. Truly, apart from the surprise I received regarding my complaint, it is a company that truly cares and maintains the importance of its guests at a high level with high expectations of service.