Golden Sails Hotel

Ok

The staff were friendly and our room was very clean. No USB ports anywhere to charge your devices so make sure you bring wall adapters!

Our room was on the second floor and there was no elevator. My dog had a hard time climbing the concrete stairs. Also overall the hotel was not clean and seems like they are in middle of a renovation

I feel this property could have more potential. Gym equipment didn’t work properly. Property needs upgrade. More amenities

I had stayed here many years ago and was hesitant to return but they have remodeled and improved it immensely. The pool area is lovely. The room was comfortable and had everything we needed, including a microwave. There isn't a restaurant on the property but there are many good ones nearby. I do wish they had more of a selection of snacks and drinks for purchase at the desk and bins for recycling. Otherwise, it was a perfectly comfortable accommodation.

Only average. Too much money.

The pictures advertised for the room were extremely misleading. The actual room was old and with many obvious repairs needed. Quite dirty bedroom and bathroom, grout, corners, and baseboards specifically. I was honestly grossed out and felt bamboozled.

Can’t wait to stay here again! Lovely experience and a wonderful hotel.

The hotel is nice but needs upgrades. The shower flow is very slow and barely feels like a shower.

I love this place. Ever have problems staff real respectful awesome customer service

Room was nice for a short night stay

Positives: the people that worked at the front desk and the people that worked there were very professional and nice. Extremely courteous. The location was close to CSULB. The location was quiet. Good water flow from shower and temperature. Negatives: The moment we walked into our room, we were hit with an overpowering odor that should have sent us right back to the front desk. But it was late, we were exhausted, and we figured it would fade. It didn’t. The smell only intensified over time—sour, acrid, sewage-like, and deeply unsettling. By the second night, it was so unbearable we had to call the front desk. They sent someone up with a green spray, which did not reduce the smell. No offer to move us, no concern about the air quality, just a quick squirt and good luck. Whatever is going on in this room, it needs to be investigated by management . I think the carpet is just absolutely filthy and the putrid smell permeates everything. My son thought it might’ve been the toilet because it smelled sewage like, but I don’t think it was that. Also, both of the sinks are very slow to drain so they must be clogged.

It is not a clean place. Front desk people were great but overall the hotel is beat, from the furniture to the paint, sidewalks etc. The pool area looked nice from a distance. How it got a "8.0 Very Good" review I do not know. It does not seem honest.

Excellent clean room, friendly service.

the hot tub area was closed off due to renovation of nearby rooms….this extremely disappointing as it was the main feature we stayed here for…also there was no hot water both evenings!!!! come on y’all!!!

The Hotel is in bad condition. the parking lot is a mess.

It’s dated but we were there for my son’s CSULB orientation. It’s close to the Long Beach Airport (LGB) and close to the campus so that was really convenient. Didn’t cost a fortune with Uber fees. Door Dash delivered to us multiple times just met them in the lobby. Staff were really nice. I’d stay there again.

Always great. Just old and musty

Very friendly and helpful staff. Room was clean and stocked.

I came in at night. They first put me in a room just by the foot of the stairs. I asked if they could move me. I was traveling on my own and I didn’t feel safe. They decided to accompany me at the back area of the building where it was dark. I went in again and asked if there was any other room. The 2 front desks said all is occupied. So I said ok, I’ll take the room by the stairs then. When I came to the door, it smelled terribly like pee. I thought maybe it’s just because it was by the stairs. I went in and the room stinks with pee bad. It went all the area on the front entrance, where they located the microwave and fridge and reached all the way to the bathroom. The carpet was also filthy. I searched for a different hotel fixed on moving and cancelling my reservation. Mind you, the rate of the hotel was similar to a sister hotel of the Marriott. I thought better to pay $10 more, maybe the Marriott is better. So I went down and asked to cancel. The room was disappointing. I saw that the other rooms by the pool were empty. When it’s my turn, they tried to tell me they will see if they accommodate me to a better room the next day. Then one of the male front desk checked and told me there was another room. And he even said it was the room within the lobby building, 2nd floor. They choose to accommodate guest at a crappy room for the same price.