Hilton Garden Inn Columbia Downtown

First thing at check in they were giving water out to few choice guest that were hilton honors members. I asked for a few waters and was denied it has been 98 degrees every day here and we couldn't even get a water which is pretty sad! Also our room is just so basic 2 lights dont work and the toilet is the loudest one ive ever heard.

So our first room wasn’t even cleaned but the staff gave us a new room which was nice

The hotel was quite basic and everything felt very old. It was clean, which we appreciated, but honestly, I expected more for the price. Maybe it’s just because it’s a very small town with limited service options. We stayed one night with our child on the way to New York — it was okay for a stopover. The breakfast was very minimal.

The desk person ignored me while she was waiting in the phone and even after she was done. It took a very long time to check in and she got confused about the reservation and had to go find someone to ask what to do. Just being polite would have gone a long way but it was like I wasn’t even there. The bathroom shower was dirty also

Everything was wonderful except the dispensers in the shower were empty

Love staying here I will come back

The reservation process went smoothly as well as check-in. The front end staff were warm and welcoming, and explained all amenities clearly. The receptionist gave me the option to choose my room based on the floors. When I changed my mind about the room that I had initially chosen (didn’t like that the HVAC units were under the window), she accommodated me and assigned me to another room. The room was so comfortable and had a nice view. Cozy room! Nice, clean! Loved the hot shower as well. I will definitely book again in the future.

Great

Great stay!

Nice hotel, close to Main St. and Five Points. Good value and full breakfast.

Entrance was odd. It is in the same building as a Home2 so they shared a parking lot. The paint scheme showed the difference, but I still walked past the door. It is located right at the corner of the building on the parking lot side (not street side). Props to the young lady working the front desk. I was a single female checking in. She asked if I had a floor preference. She did NOT say my room number out loud (yay!) and made sure I had everything I needed before leaving the check in. Breakfast is available, but extra.

Staff was friendly and responsive. The humidity level in the room was so high that the carpet felt damp. Great location for visiting USC.

Staff were nice. Room was clean and the bed was comfortable enough. The only issue was that the shampoo, condiotioner and body wash were empty when we got to the room. The pool was cold.

I like that it was close to downtown and to USC. The room was clean and comfortable. There was a facility to do my laundry and to work out and to swim.

Above average

We were going to SC for my son’s graduation. After a 10 hour drive with a 12 year old and my parents aged 75&78 , I parked and went to check in. I paid in full via American Express and I had the paid receipt. The host charged my credit card again for the stay. I showed her my paid receipt for 4400.00 for two rooms. The supervisor said the receipt wasn’t enough and that I would have to call Expedia and straighten it out before she could check us in. After 1.5 hours and lots of tears, I just gave up and said I would work it out with American Express so I didn’t get charged two times. Amex is wonderful and were the only ones that would help me. I have a video of the 3 people at the desk yelling at me and told me to step aside and call Expedia. They said they have nothing to do with Expedia. After being checked in and missing my son’s graduation dinner due to the check in delay. I went to take a Shower, well no water pressure. You could have water pressure if you turned the faucet to max heat. Anyway, I think you get the point. The hotel was dirty. Service Was horrible. So disappointment with the Hilton establishment.

Loved it, we will be back!

Clean and nice property, welcoming staff, convenient parking.

Let me just start off with saying that five stars go to the person who checked us in. She was very nice, professional, and helpful. But I cannot say the same for the room. As soon as I walked in, I tripped on a paddle off water, right outside the bathroom, causing a nasty bruise to my arm. There was also water around the toilet. Shower was not clean. There was a yellow urine like stain in the corner and some hair. Room had a mildew smell. There was also a random scrunched up pillowcase on the nightstand. I will usually ask for another room, but since we were there for only one night and it was already very late, we decided not to. At checkout, I informed the person at the front desk about the situation. She did say sorry but that was it. Nothing resembling official. Not that I’m looking for handouts, but something should be offer the reconciliation. In regards to parking, I had to make my own spot. We did arrive late, but while looking for a parking space, I did notice a people parking there and walking to town. There were many cars without parking permit which all hotel patterns receive to park.

You pay close to $600 for two nights and then they charge you extra for Wi-Fi, parking and breakfast. And there was absolutely no water pressure in the shower.. The staff was very polite and helpful. The rooms were average and the location was great.