Hilton Garden Inn Queens/JFK Airport

Since this is an airport hotel, airport shuttle is a must. I specifically selected this hotel because it had a shuttle, but then when I came and called to get it, I was told that it was not available between 12 and 4PM - the time when most people would need it! Then the next day I barely managed to get onto one because they do not actually keep track of how many people will need it. Finally, it does not drive you to your terminal, but only to the train, so be ready to drag your bags across the airport!

Limited area and limited staff

The shuttle is a small SUV but apparently the 2 big shuttles are under repair. Both drivers who drove us were nice. Our bathroom door took lots of effort to close, you have to force it close, our room was clean and it served the purpose of transient stay in New York. The hotel is very close to the airport

un poco caro pero que puedo pedir estamos en new york

Clean and Quiet property. Great for a weekend trip.

Great place to stay close to JFK airport.

Terrible place. AC didn’t work. Took 2 hours to check in due to flight cancellations. Had one person at front desk and she had no clue what to do.

The property was fine. Definitely just good for a stay before your flight. There is not much around the area, but it serviced its purpose.

No shuttle services. They advertised that they had free air port shuttle which that did not have.

The reception was great and the food was good. A good place fro stay in transit or a few days. Very quiet.

This experience was so appalling that I feel morally obligated to warn others. 1) No one answers the phone. I called multiple times over two days, only to be transferred and left on hold. When someone did finally answer, I was dumped into yet another automated message, some in Spanish only, with no English translation. 2) The only reason I booked this hotel was for the airport shuttle, which was clearly advertised on both Hotels.com (see Image A) as operating between 6:00 AM–9:30 PM and the hotel’s homepage with no hours listed (see Image B). But when I landed at JFK, I waited outside for over 30 minutes in the heat with my elderly mother and 4 suitcases. After multiple calls, holds, and transfers, I received an automated message saying the shuttle was discontinued due to COVID-19. After FINALLY reaching a human, I was told the shuttle does operate, but not during the day. 3)After checking out, I overheard the front desk answering multiple calls from guests asking about the shuttle. Clearly, I wasn’t the only one misled. Even the signage in the hotel lobby (see Image C) fails to list the hours. 4) The room was in poor condition. The AC unit clanged so loudly that my mother couldn’t sleep. The Keurig machine overflowed because the provided cups were too small. I will say one positive aspect of this hotel is that it is better than sleeping outside. I did see Marriott and DoubleTree shuttles arriving promptly. I’ll be staying there next time and so should you.

Nice, clean, close to the airport.