Hilton Jackson

Hotel needs an upgrade. Staff was super nice.

Having three restaurants on the property was excellent.

Need an update for the price.

1. Elevators: two of the four elevators were out of commission the entirety of our stay. Staff did not disclose this at check in. We found out as we waited with a cart to take luggage to our room for 15 minutes. When checking out, i waited for 20 minutes for the elevator to take my luggage cart downstairs. When i didn't have luggage, we used the stairs which were very dirty and moldy. 2. Our room: Upon arriving in our room, I went to the bathroom and picked up about 20 long hairs off the floor. I then walked into the sleeping area and found some sort of red and clear gelly substance stuck to multiple places on the floor. There were two chairs - one was tattered and the other had stains all over it. The beds came with 3 pillows and each one was so thin your head sunk to the mattress when using it. I had to use a pillow from the stained chair which smelled. This seemed unacceptable for $175/ night. 3. Pool: we booked this hotel bc of the outdoor pool which looked nice online. When seeing it in person, we quickly noticed that there was a black mold-like substance growing on the sides of the pool. When diving to the bottom of the pool to look for goggles we had dropped and couldn't see due to the murkiness of the water, we found massive clumps of this black mold along with a large amount of water toys that had been dropped and lost to the murky water. There were also a large amount of missing or loose tiles. Pool furniture was all stained and/or had cigarette burns.

I left my watch by accident and didn’t notice until I was already hours away heading home. The staff here found it and coordinated a return that worked for me. Above and beyond

Great location. If you don’t have a car you can walk to restaurants, gas stations and even shop. Only downside this time the hotel only had one elevator available.

Pool was closed due to maintenance and no one mentioned this prior to arrival and we called two days before to confirm the room. This would have been the time to tell us the pool was closed. That was one of the main reasons we chose to stay here. Additionally, my children who are teenagers were told that the coffee in the lobby was for adults only and were not allowed to get any.

Thy were under staffed and over worked. The rooms need to be updated. I was very disappointed for this to be a Hilton.

Was quite but the room was but very dirty

Nice hotel, right downtown Jackson

The property was far over priced for the accommodations. It smelled of urine on the elevators and everything in the hotel was old and rusted. I will file a formal complaint with the Hilton organization. The rooms smelled like mildew and the bathtub had rust as well. Horrible.

Conviences to restaurants

Always an amazing stay. Priceless view of the Quarter and the Mississippi from their rooftop pool and top notch rooms with world class service and hospitality.

Excellent choice

The

Usually my stay at this hotel is very good, however, this time was a little different. My main concern was in my room itself. All three of the knobs in the bathtub were completely loose such that they fell out when touch. We spent a lot of time trying yo turn the water on as as well adjusting the volume. We were pressed for time to take showers and get to a meeting. In addition to that,there only two small wash towels in the bathroom. I did report it the staff, however, by then the damage was done. as stated earlier, usually enjoy my stay at the Hilton, unfortunately this was not one of those times

Nice property!

From the moment I checked in, I felt uneasy. They only had one elevator working at the time of my stay. I had to carry my one year-old up the stairs to the fifth floor. Unacceptable. The carpet in the room filthy.

Dirty linen, sticky, residue furniture, stained and odor, filled couch, stained, and dirty rugs.

The cleanliness is beyond atrocious. Dirty linen, stained floors, stained sofas, sticky residue on furniture.