Hilton Orrington/Evanston

Overall,, the service was good, but the room cleanliness was unsatisfactory. During my five-night sray , the carpet was not vacuumed even once. I hope this can be improved for future guests.

Great place in Evanston. So close to everything.

Good place close to university where I had a few days sessions

staff watched this old lady arrive late at night with big suitcase and made no move to help me indie the hotel- not even to open the door! inside hotel; no offer of assistance to get to room (and they had plenty of staff carts in plain site); room not inexpensive but only two pieces of kleenex in the bathroom! In past 40+ years I stayed here many times- it's more beautiful now but lousy service.

Great property

Wonderful location and staff.

I like the place clean and comfortable. I wish I had the option to park my car

Nice hotel.

I liked that it was clean, new and spacious, though the bathroom could've been a little bigger. Didn't like that only one elevator was available with unaccessible staircase. Does this meet fire safety standards ? A light continental breakfast would've been nice.

Bright, beautiful, spacious room. Pets very welcome, with a reasonable pet fee.

From the moment I arrived, the team welcomed me and made sure my room was ready. They were helpful and helping me find restaurants and other places to eat nearby. And they were always helping when asked. I found no problems with the room or any of the amenities provided Provided.

Support staff, cleaning staff and restaurant are lovely. They always remember me and my family as we stay often with a family member at Northwestern. In contrast, the front desk is cold and passive, I don’t enjoy interacting with thdm

Hotel was conveniently close to the university. Most staff were great. Good restaurant next door. Overall, good experience.

I was a little nervous about staying at the Orrington based on some past reviews but overall we had a great stay. The staff at the hotel is AMAZING- from the front desk to the housekeeping and valet staff. So kind and welcoming. We were there for NU graduation and they made the environment fun and festive. The facility is still a little rough around the edges but the room was clean, the beds comfy and the location cannot be beat for visits to Northwestern. Easy walk to campus and downtown. Overall we had a great experience.

They really need to work on bringing back family dining, and the restaurant like they had several years ago. Other than that, we love this property and the location and the staff.

Centric location nearby Northwestern Although my room was clean and on the 5th floor, which I like, it was nearby Ice and Elevators. Therefore, I woke up twice with the noise of people coming to the floor and/or getting Ice

Very disappointed. It was an uncomfortable stay. The TV in the room was not working. I called guest services 3 different time, but it was not fixed. There was a loud humming in the room, as if a large compressor was running next to it 24x7. This sound was even there while I had the AC turned OFF. The 3rd issue was that that there is a gap of 3 - 4 inches between the window and the blinds/curtains, so essentially the room cannot be dark at night, by design. Worst was the morning when the sunlight shined on my face right through that wide gap. The 4th issue was there was no shower gel in the bathroom. The container was there in the bath, but it was empty. When I did bring this up with the receptionist while checking out, she laughed it off, maybe because my tone was nice. I am very disappointed, considering that I saw positive the reviews before booking.

Hotel is in the process of being remodeled. Staff is SUPER nice and friendly, but the elevators don’t work and the air conditioner on the room was loud. I enjoyed my stay but it was definitely overpriced. I should not have needed to pay over $500 for 2 nights.

Upon arrival at 4pm I was met with a semi pushy valet person encouraging me to check in within 10min so he could shuffle cars. The king room I selected was fully occupied & I received a queen double. The elevator was out of service & had to detour through a sketchy draped hall to a smelly back elevator. Our room had faulty blinds that kept popping open AND the fire alarm went off 3 times! The 2nd false alarm I called to front desk to find out why is this happening & was told I didn't need to leave the room. Only to have some random staff members(female & male) open the door on us "to check for fire". Unfortunately this startled my showering partner. The plus is I received complimentary drinks for being bumped out my preferred room. Overall I don't think I'd choose this hotel again based on the valet guy's attitude, the fire alarm experience & elevators.

Staff was very friendly and helpful. I left my pouch with my passport and phone in the limo that took me to the airport. I called the hotel and they contacted my friends who were still there and had them contact the limo driver who returned to the airport with the much needed pouch.