Holiday Inn & Suites HOUSTON WEST - WESTWAY PARK by IHG, an IHG Hotel

Weekend family trip to Houston. Check in Friday, check out Monday. Total 3 rooms, 4 adults, 1 teenager, 2 toddlers, and an infant. Initial night there, we decided to eat at the "full service restaurant" that they raved about on their page and signs around the hotel. There was ONE person running the whole thing. Bar, service, kitchen, took him 10 minutes to come out, and he grabbed menus while telling us why we shouldn't eat there "its expensive, we have little kids, and a hamburger by itself is 17.00 no fries on and on, (despite sign on the tabel that said kids eat free) so we left and ordered pizza. The room had no bathtub so had to wash toddler and infant in the sink. Waterbug also in attendance in our room :/ AC worked well so reason for 2 stars. Hard beds. Breakfast was okay, but it ran out quickly, and took forever to bring new out. Typical hotel box eggs, bacon swimming in grease, sausage, pancake, yogurt, cereal options, and juice, coffee, milk, fruit and pastries. 3rd night after a long day out we wanted to relax by the pool. Got there around 8 and the smell of chlorine was horrific. Front desk said it was still open and opened the outside door to get fresh air in. Electricity went out in the whole hotel for about 5 minutes, husband was trapped in elevator, hot tub was broken, and the same worker from the restaurant came and said "yall know this is closed right? The hot tub is broken and i dont know when the pool was cleaned. We left. Go elsewhere!

Good

Very convenient location to my office. Unfortunately no dining options around.

Check-in delays and long waits in the lobby overshadow any welcoming atmosphere. Advertised amenities fall short, with the restaurant and bar closing early on weekends, leaving you without advertised room service options. A musty smell and stifling heat throughout the hotel contribute to an uncomfortable stay, while the breakfast buffet, available for an extra fee, offers a lackluster selection compared to complimentary options at other hotels.

Nice accommodation

Very amazing and cleen

It was very clean

Everything was just fine. Only one coffee cup.

The room had an odor, and there were spiders crawling on me. I went to change rooms and they told me there were not any more.

It’s nice area but the pool was freezing, the restaurant wasn’t really a restaurant and was closed multiple times while we were there. I always stay at the Holiday Inn- this one was a disappointment.

Property condition, housekeeping and room condition was pretty good. Now, break FOOD was fair as best when is free, BUT when there is cost $ for breakfast, the rating is POOR.. Choices limited, food less than appetizing and breakfast area service poor.

Clean comfort nice and well be back

Staff was horrible, gave us a hard time when we asked for extra towels. Housekeeping was awful. Bed was hard. Back parking lot isn't very lit and security is nonexistent. We didn't pay the $14/ea for breakfast so I can't say if the food was good or bad.

For my stay it was great. The staff was super friendly. The bartender was excellent. Hope to stay here again

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good place to stay for work. could be noisy sometime in the night

I called before i booked and ask if the pool and jacuzzi was operational. they assured me that it was. so i booked the room only to find out that thay was not the case, the pool and jacuzzi did not work which messed up the trip for my daughter. it was a waste of time and money.

Greta property, really calm area not too much going on. A very peaceful getaway.

Very convenient location for me. The only thing I didn't like was not having a microwave in the room