Holiday Inn Express & Suites BIRMINGHAM - INVERNESS 280 by IHG, an IHG Hotel

I can honestly say this was the worst booking experience I have ever had. We booked a King Suite approximately four months in advance and paid in full. After a six-hour flight, we arrived at midnight only to be told the hotel was sold out and had no available rooms. Naturally, we were furious, having pre-paid for our room months in advance. We were informed that since we booked through a third party that THEY overbooked the hotel, we were bumped by guest that arrived earlier and there was nothing they could do. Since we were there for the Nascar race, we were told there would most likely be no other hotels available. I immediately contacted Hotel.com, and they reached out to the hotel while I was sitting in the lobby. The hotel repeated the same story about being overbooked. After about 15 minutes and several calls with Hotels.com, they managed to find a room for us by bumping the next guest who had not yet arrived. We were given a standard room, which was so disgusting that I would have preferred sleeping in our rental car. Please see the attached photos showing mold inside the refrigerator, mold around the base of the toilet, and filthy conditions on the walls and in the corners. Holiday Inn Express, you should be ashamed of the condition of this room.

My room was clean for the most part. Beds were comfortable…. Had multiple problems with key card… also did not receive housekeeping on none of my 3 days and had to retrieve my own supplies each day. The hotel breakfast was 8/10 .. Kids enjoy the pool and hot tub… Only real complaint I have is at night the lobby reeked of marijuana smoke. During the day though was no problem!

This was a very enjoyable stay plenty of room for my family of seven the breakfast was very good would defiantly stay again

Not bad. The hot tub and pool were empty. Breakfast was okay, except for the sour orange juice and frozen water bottles. The location felt safe, which is a huge plus since the downtown is a bit sketchy. The tub stopper was missing, and a few other cosmetic issues.

We enjoyed our stay!

Everything was amazing,Staff was super nice .hotel was clean ,pool was clean , room was clean and also lobby.

Nice place hot tub was hot.

Very kind and respectful staff!

Great and nice people

Arrived approximately 7:30pm. They would not honor my Expedia reservation after driving all the way from Atlanta that was made over a week in advance, attempted to call the hotel all afternoon and no answer.

I every thing about this place and it seems like the one with a hot tub around

Excellent place! Friendly staff, updated and clean room, super clean common areas, and breakfast was great. I also used the laundry room and everything worked as it should. One of the best continental breakfasts I’ve ever had.

This reservation was made through Expedia and proved to be one of the most horrible experiences I have had in years. The desk Clerk was an absolute nightmare. The first set of door key/cards indicated that my room was room number 224 but despite multiple attempts the cards did not work and he tells me if I put them near anything magnetic, I ruin them. The second set, which was only one, I placed between my teeth. It did not work either upon returning to the lobby. He began to shout that I would not “disrespect him”. And insisted that the door was open and the key did work. He then insisted that I follow him back upstairs so that he could show me. As I neared the door to room number 224 I began to slow down, but he kept going. With a rather dramatic flourish he open the door to room 228 and looked at me to say there. When I showed him the room card that said 224 he got very still, then went around me again telling me I would not disrespect him in a most agitated manner and that I could leave. That seems like good advice at the time so I gathered all my stuff one last time went down to the desk and ask him please to cancel my reservation and was there anything I needed to sign? He said no so I left and went to a different motel. I called customer service from that motel room and was told I needed to call the manager of the Holiday Inn the next morning. I was not able to do that until about 1 o’clock the next afternoon and when I did a very gruff young man answered the phone.…….

Adequate parking and well lit. I indicated there were 3 adults and 2 children in my party but the suit was not prepared with bath towels for 5 nor did they provide a duvet and sheets for the pull out bed. Then no towels for the pool.

I would have given it a better score, but there were several kids' basketball teams staying at the same hotel for a tournament and that kinda ruined the peace and quiet, especially since we had a toddler in the room (and had a sound machine). You just never know.

The check in process was quick and easy. The front desk was kind and helpful.

Although the staff love to stare at their phone they were friendly and helpful when we got their attention. Both rooms had no bedding for the sofas and when we asked for some the guy gave us them, but then looked at a staff member that was leaving telling them there were no more made. The pool was very cloudy. The hot tub was barely working. It didnt smell like chlorine at all. Next to the pool area was the laundry room. There was so much bedding and no washer or dryers going. Both rooms only had 3 towels per room. We had 11 total staying. When we asked for 6 towels we were given 2. Elevators were dirty. Floors were dirty in hallways. Breakfast was good and the area was clean there. I booked over a month in advance and they had both rooms on two different floors. And for how many were staying the rooms were VERY small.

Liked the pool/hot tub, beds were more comfortable than most hotels and breakfast had plenty of great options.

It is amazing property very clean and spacious

Friendly staff.