Holiday Inn Express & Suites CLAYPOOL HILL (RICHLANDS AREA) by IHG, an IHG Hotel

The folks arr always very helpful and friendly. The hotel is always clean. Breakfast is good also. The lady that worked the breakfast on Saturday was very pleasant. She hustled are break so well. She never stopped except to ask each of us if everything was OK. I wish i had employees like her when I had my business. We have stayed there several times and the employees and amenities keep us coming back.

They did not have a room for me and I had to stay at a comfort inn in Bluefield with no TV, coffee, or toilet paper

It was a very nice clean hotel and friendly staff. Thank you for a wonderful day.

Very comfortable and clean, reception was excellent

It was clean and the staff was kind but the area had limited dining and we had to ask twice for receipts

Our check in was amazing. The friendliest worker I have ever encountered. Room was a bit warm, even after turning down temp. Bedding is hot. Slept great though. Mold in bathroom shower not a lot, guessing by looks it’s just old

I like the fact that the area has a nice hotel option like Holiday Inn Express.

The hotel itself was fine. Staff was fine except for the fact that no one was ever at the front desk. They were always in the office off to the side. You’d have to stand there for a bit before they would hear someone out there. Maybe a bell to ring might help? The breakfast was nice. We went up to ride the Back of the Dragon rd but besides that. There isn’t really anything to do there in November. We booked a stay Frid- Mon and checked out a day early. We were bored but nothing to do with the hotel.

Employees at the hotel could not have been nicer.! So much so that I had a suspicion they thought I was a spy, secret shopper, etc for the company! Super nice. They even called me after check in to see how it went and if everything went well! And The room had amenities that a higher end hotel provides. A Keurig was provided ( we travel with our own ) so the in room coffee was leaps above the standard hotel coffee maker. Our room was convenient to the breakfast area tho where the breakfast and coffee was free and awesome. Even tho the hotel has some age ( I stayed here over 10 years ago ). Everything looked new without looking “refurbished”.

Have stayed here many times, great place friendly staff

Staff were helpful.

During Helene storm and the staff was amazing thru all the troubles. I will definitely stay again in the future

A

Safe and convenient place

We have stayed at this location several times. Area is very safe, some food and shopping are nearby. Breakfast is always good.

I would like to say that Alisha (I believe is her name) could not have been nicer or more helpful during my stay there. She is a true asset to your front desk staff!

Clean, comfortable, convenient to everything i needed.

Rooms were clean. Dining area and check in area were clean. However, the pool was horrible! Some of our family had got in and realized how dirty the bottom was and immediately got out and went to shower.

Was very pleased with my stay at this hotel. The breakfast in the morning is delicious as well and it starts early and doesn’t end too early like most places so I didn’t have to wake up at the crack of dawn just to get some breakfast. The staff were friendly and the pool was clean and fun.

We loved our stay. Jennifer hosted the best breakfast I’ve ever had in a hotel. Her kindness and thoughtfulness set the tone for our whole day. Thank you!