Holiday Inn Express & Suites JACKSON DOWNTOWN - COLISEUM by IHG, an IHG Hotel

There's a couple of restaurants in walking distance and the bed was comfortable

Everything was great at this hotel. The staff was friendly several dining locations and close to the interstate.

We got there 415pm. Check in was 3pm. Our room was not ready. She offered to take our luggage which I said don't worry about it we will ride t the beach. She said they would let us know later when it was available. No one ever responded back. We got charged for a room that was not available. Thank God another hotel had a room or we would have slept in our car I guess. We asked for a credit and was told because I was nice and because we were offered luggage assistance we were a no show. And that they had a right to not have an available room because they work hard to provide rooms. I'm trying to contact corporate because this was awful!

The stay was great

The place is ok, understaffed. Gym was closed, I booked here because of the gym. Bed sheet, though clean, was stained. A/C in room couldn’t be controlled as buttons didn’t work, so I froze.

We had a room on the first floor. It was spacious, two queen beds. My son went to use the toilet and it had urine in it already (not ours), he tried to flush it before using. The toilet didn’t flush, the chain was disconnected from the flap. The front desk clerk fixed it. My son used it and the chain immediately became disconnected again after one flush. I fixed it. It appeared someone had used a paper clip to fix the chain previously. The very next flush it came off again. I fixed it again and had to twist the paper clip part and it stayed on. The tub appeared to have a dried film on its surface. The shower drain also drained very slowly and would the tub would fill almost completely when showering, it was very slippery. The lighting is dark in the room. There are only 2 scones by the mirror. And one of ours was burnt out. So we had one sconce. There were two lamps elsewhere in the room but they were not bright. The TV screen had a line running down from top to bottom where the display was broken, it was a long white line. Breakfast was complimentary and a decent selection. There was a sign for fruit, but there was never any fruit, we were there for three mornings. Bed was comfortable. Mini fridge and microwave in room.

The staff and the facility was clean everything was fabulous

Nice place. Would stay again

Awesome

I come here once a year, 3 years now. Place never changes, its quiet, clean and the staff is always polite

The service was friendly but the hotel is not in a good state. Breakfast machines keep shorting. Furniture shows too much wear.

We had a great stay. Easy check-in

The front desk attendant was very helpful. Our room was missing the tv remote and ice bucket and she cheerfully provided them in spite of the issues she had to deal with by herself around the hotel.

Good

This hotel needs to be cleaned and updated so badly. Everything is dirty and smells awful.

The room looked liked it had not been cleaned in days. The walls were dusty, half of roll of tissue, toilet overflow, hallway smelled terrible, and someone entered our room after we left because the door was opened when we arrived.

DO NOT STAY HERE UNDER ANY CONDITION. If I could give 0 stars I would. Checked in. Got to the room, absolutely unsafe. My door lock was carved into and every room on the floor had this exact same thing (see pics) I immediately leave. Not only is the hotel unsafe the area is very rough. I go to leave and the front desk said they’ll cancel it. I leave. I go to another hotel and the front desk said at that one that they wouldn’t even have stayed there. I’m a young woman. And a grown man said he wouldn’t stay there where it’s located. Immediately entering my room felt unsafe. My room was barely clean. The comforter had stains on it. The ottoman was falling apart. The front of the hotel/hang over of the entrance was literally falling down. Barely any lights in the lobby. Elevator felt/looked like a prison. So I cancel and they refuse to refund me too. I booked 2 nights and they won’t refund either night. Manager is impossible to get on the phone to return a call. They only work 9-3. No wonder this place is awful. Manager is never there to regulate it. Do not stay here unless you want to feel like you will be robbed the whole night and that your car will be broken into. I was in the building for maybe 15 minutes and truly felt unsafe. Good luck.

Building is run down damaged ev charging terminals damaged buildings broken door handles broken exit door handles pool water is murky

The hallways where noisy you could hear the doors close every time people go inside and leave their rooms and you can hear people talking in the hallways

Great customer service, large clean spacious room, bedding was super comfortable, breakfast included, price was really affordable.