Holiday Inn Express & Suites OKLAHOMA CITY - BETHANY, an IHG Hotel

Carpeting really worn, sink cracked in bathroom, no water pressure in shower. No scrambled eggs for breakfast on two of our days there.

Easy to find and quiet.

B

Decent stay. Loved that it was 10 minutes from anything we wanted: the outlet mall, food, shops, activities. The sheets in our room had some stains (nobody is perfect, so I didn’t say anything) there was MOLD in our bathroom Tv didn’t work, I think we had 2 channels and no airplay Staff was so friendly and breakfast was small selection. Please check for expiration dates on food 😬

Really looking forward to the pool. Turn ls out pool has been closed for the past 3 weeks. If I had know about this I would have booked a different hotel. Also the first night I was there 3 trucks were broken into

We had a great stay! The staff is friendly and helpful!

Very outdated hotel, seemed to be frozen in time. Not worth the price. The young girl working the front desk was somewhat rude and condescending. The older lady was great! This hotel desperately needs updates! False advertising on Expedias website

They overcharged my card, they don’t answer the phone to figure out what happened and they’re rude

Felt very unsafe pool didn’t work couldn’t check in at 3 pm cause no rooms were clean and rude customer service

Desk person really nice.... good breakfast clean rooms

This place is a dump. It is not the typical HDE that I am accustomed to. First off, google maps has you entering the property off Council Rd. There is no entrance from Council Rd. then add the fact that it was rush hour and had you going down a dead end neighbor hood. The HDE sign out by the street but there are no lights in it.... this plus the google maps screw up also plagued my party from picking me up after dark. You can contact google maps, and they can fix that. The parking lot parking spaces are too narrow.... thanks for the door ding in my car door. There is large stagnated/stinking 1500 square foot puddle of water in the parking lot in back of the property. The room was very clean except for the black mold in the corners of the bathtub. Towels were shredding and strings hanging off of them. Carpet needed re-stretched. The property resembles a beat up circle 6 hotel .... wall texturing is scratched and dinged and painted over. The pool was down for service.... I am not a pool person, so this didn't affect me. Again I am guessing this is a make over of some old hotel. If I ever stay in a HDE like this again. I stay in about 20-30 nites in hotels per year.... most are HDE. But if ever stay again in one like this again, I am done with HDE. I am glad I did not have anyone else in my party staying there otherwise I would have been embarrassed.

Nice staff and convenient property

Na

The complete staff is always helpful and friendly

There are multiple occasions that the hotel smelled like weed, which I believe it was supposed to be smoke-free, but I don't think that was adhered to very well. The biggest issue however was the hot water which we didn't have all night for the one night we were there so we had to take cold showers. My wife actually refused to take a cold shower and ended up waking up at 3:00 in the morning to take her shower in hopes that she could have hot water, which at that time, she did.

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Safe, clean stuff is very helpful.

On the property there seem to only be 2 doors to enter. Both on the front side of the building. However there is a back parking lot with no door on the back side of the hotel.

Great front desk service. A little trouble with the key, but they were helpful and got it fixed

Short staffed over Christmas holidays. Room was clean and comfortable but there was no hair dryer in the room. The morning we left , we had breakfast, but the sausage gravy was cold and there was no pancake mix in the machine. Ice machine didn't work. Also the Hotel sign out front was not lighted.