Holiday Inn Express WAIKIKI by IHG, an IHG Hotel

Great location friendly staff and great service

We had a wonderful stay here and would stay again if we were ever back in the area! The rooms were clean and the complementary breakfast always had a wide variety and something new everyday! The staff were kind and helpful, and overall I have nothing bad to say about this hotel:)

Very nice hotel...friendly staff...great breakfast...good walking area

The service was great and hospitality was excellent!

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Had bed bugs

My daughter and I both were super itchy by the second day at the hotel.We couldn’t figure out what it was. While we were sitting on the bed watching TV all of a sudden we noticed there were what looked like bed bugs / fleas all over the bed. The front desk immediately moved us to another room and it seemed to be much better. My daughter is highly allergic to bug bites so that put a damper on the rest of our trip. When I spoke with the hotel front desk regarding the situation they assured me that a report was made and that someone would be reaching out to me as far as compensation. But it’s been 3 weeks and I haven’t heard anything.

Room is on the smaller size and carpet would need to be cleaned but overall good quality and clean! Staff was very helpful and welcoming! Amenities are the strong + of this hotel. Breakfast was correct and offers good variety

Poor room size.

Will stay again

Breakfast is excellent and convenient

I stay there for a week.. The good thing is the room package come with breakfast.. For muslim theres bread, fruits, salads and diary product that can be eat.. Its really convenient since we are there for meeting so can have breakfast first..

Enjoyed the hospitality, location, pool, hot tub, and comfortable beds!

The only real issue was the unrealistic time it took for the hot water to come through in the shower ... three to four minutes generally.

Some of the staff at the receptionist

What I did like was the location.

In general the stay was good, however the room size is very small, the partial ocean view is really partial, almost a little angle from the window. The walking distance to the beach is not like as they said. If you really wants to go to Waikiki beach area you need to walk for 15 minutes at least. The breakfast is like American standard. Eggs from a box, sausage, oatmeal and pancakes. It was not bad at all but it was not great either. Fruits was only banana and apple and sometimes oranges, nothing already slice. Parking like all Waikiki area is expensive, however the main problem is capacity. "First come first serve" means you may have trouble to park if you arrive late and nothing you can do. The hotel amenities like pool or jacuzzi are very small, a size good enough to add 1 star in the hotel hehehe. You get what you paid for... For the price it was ok, very crowed during breakfast and busy elevators but I cannot complain about the personnel and how clean the room was (great job on that). Just be ready to walk if you are planning to go to the beach with some items like cooler and bags (or Uber hehehe). In conclusion I enjoyed the island and as I planned I did not spend too much time in the hotel (no need) as there is nothing to do in there anyway. But the main goal was to spend the night and get some breakfast to start the day and it was good enough for that. If you are traveling with family please get a big room as the size are small.

I liked it so much!

I like everything

My first day arriving at the hotel, I waited for hours just to check-in. Check-in time was at 3pm but they said the room was not ready. I finally checked in around 7pm ish and I didn’t get the room I booked for because I was exhausted from my flight and I couldn’t wait any longer so I told them to give me an available room. The price for the room was waaaayy too expensive for such a small room, not worth it. However, the customer service was fanatastic and appreciate them for being patient with me on my first day.