Homewood Suites by Hilton New Hartford Utica

The staff was great and our room was clean, beds comfortable and best of all the breakfast was fresh and hot! I would absolutely return to this hotel.

Entry tile broken. Bar only open on Wednesday nights. AC unit in my room didn't work and kept me up all night.

Great place. Friendly staff and very clean.

My husband and I had wonderful, relaxing four-night stay. Our room was spacious, comfortable, and quiet. Bed, WiFi, and shower pressure were all great. But what stood out the most about this Homewood Suites was the breakfast with multiple options and the hard-working kitchen staff employee, Chris. In my 66 years, it’s the first time I have asked an employee their name — he was that impressive. Kudos to team player Chris and his admirable work ethic AND well done, Homewood Suites!

Extremely disappointed. Have stayed here the past two years and everything was fine. He price has gone up and the service quality has gone down. We stayed for two nights. Spent the second day away from the hotel and returned at 8:30 the second night. Room hadn’t been touched beds unmade, dishes in the sink, no new coffee pods, cups glasses- dirty towels still in a pile in the bathtub where they had been left in the morning. Called front desk and asked what had happened. She asked if I had requested the room be made up. I said no. Since when do I have to ask that my room be made up. Said if I don’t ask the don’t clean. Should have told me new rules when I Checked. She gave me two towels and wash cloths and said that was the best she could. My response is: there are other choices. Won’t stay here, or at this chain again. No apology, no offer to discount the second night because we were staying in dirty room. No nothing.

Loved being on the ground floor for ease of everything. Gym was top notch. Breakfast was plentiful. Front desk/ reception was warm and welcoming. Most importantly our room was perfectly clean and comfortable! We will be back!

We like everything except next door’s TV sound. I couldn’t sleep for an hour.

Everyone that worked there was so pleasant and helpful! The room I stayed in was beautiful

Brand new it seemed and we were well served.

Staff were very helpful

Very nice

Clean room. Unfortunately a/c needs service. Loud and barely cooled room. Woke to no hot water. Overnight gas leak caused fire dept to shut off gas and it wasn’t rectified.

Our room was both in need of a refresh and unclean. The pullout couch was full of pet hair and there was a distinct dog odor in the room. Walls and cabinets were stained.

Super clean and well maintained. It was a lovely stay.

Very nice room, plenty of room.

Very comfortable! Feels like home!

Location great rooms just ok.

Our room was large and clean. The free breakfast in the morning was excellent. One of the best I have ever seen. If ever in the area again we will definitely stay again.

Great customer service and cleanliness.

Fantastic large room and wonderful breakfast