Hyatt Place St. Augustine/Vilano Beach

extra fees for about everything. Valet was amazing. Front desk lady was rude when I was asking questions about the pool and the area.

Excellent location with great dining options nearby, beautiful pool and a short walk to the beach. We didn’t get to enjoy the rooftop bar, but will definitely be going back to check it out.

This to me is one of the more Premier spots of STA beach! The moment you walk in you feel welcomed! The staff is absolutely stupendous! This is the Second time ive stayed here and plan on many more trips to this hotel! Luxurious without casa monica style money! The rooms are super roomy! Amazing bathrooms (I will say as a personal preference the water pressure for the shower is kinda lousy but again thats just a personal gripe.) The beds omg.... the beds are just amazing! Very nice amenities, the hotel staff go above an beyond, the vallet are super awesome people who are quick and take alot of pride in what they do! I implore you if you want and amazing stay please please give this hotel a try! Its a must!!!!!

You get charged for literally anything, including parking

Love the feel of the hotel, the room was inviting and large, the breakfast was tasty, the valet was patient as was Eduardo that helped with the trolley to the room. Unfortunately, the ladies at the front desk, afternoon checkin, evening, and checkout in the am were dismissive and curt. John was as much nicer. One can no in a kinder tone. The Hyatt was super nice overall!

Staff was particularly nice. Room was spacious and clean

Stay was amazing . Staff was so accommodating. Only downfall is paying for parking and breakfast . But other than that . Ex Ellen’s stay , service, and atmosphere . I will be back

Un hotel muy lindo, lo que más me gustó es que es muy limpio y huele bien

I'll start with my complaints then end w/the good elements. I wasn't wild about the required $25/day valet parking fee. The air conditioning units in the rooms are very loud. I actually had to change my room at 11:45PM so I could sleep. The second room still had a loud unit, but it wasn't quite as bad as the first. There is also a lack of sound proofing material in the walls because I could feel a pulsing vibration coming up through the floors when I laid down, and there was a consistent hum emanating from the walls that made sleep very challenging. I had to "buffer" my ears w/every pillow available to get about two hours of sleep my first night there and made a drug store stop the next day for melatonin for my second night. This property does look great with its Art Deco vibe. The rooms are very spacious, and the blinds keep out most morning light if you like sleeping late. Michaels' has yummy food and fantastic wine offerings, so I do recommend staying here if you aren't sensitive like I am and can sleep anywhere.

The place and room were very clean, and the staff were very friendly.

The vallet guys were nice but thats about all.

Phenomenal

The property was beautiful and very well maintained. It was nice to see that the design of the hotel as well as the decor kept with the Old Florida and Art Deco theme of Vilano Beach. The front desk staff, valets and housekeeping were all super friendly and helpful. The room was very clean and the bed was quite comfortable. The bathroom was a good size and very nice. Great location within a short walking distance to the beach and pier. They hotel offered a shuttle to the beach and pier as well. There is a grocery store and great coffee shop across the street, and also a few good restaurants within walking distance. Will definitely stay here again.

Breakfast should be included.

We spent a mini honeymoon here and it was wonderful. It had a great rooftop with live music, tasty bites and great service. The staff and the service was OUTSTANDING, from the front desk to the valet to the bar servers. Such a great experience and we loved our room and the balcony. It’s just far enough away from the beach to appreciate the free golf cart shuttle to the boardwalk, but close enough to see the beautiful sunrise from your balcony. The only thing that I didn’t mind at all, but others may not, is that is a valet-only hotel. The valet is very prompt and professional, and I highly recommend it, but some people may still want options. Pluses: the rooftop restaurant, the restaurants, shops and grocery store across the street, the shuttle service to a few more restaurants, the very spacious rooms, clean inviting balcony, the comfy king bed. I really love this hotel. Ready to visit again as soon as we can!

Very nice place

My family and I spent 3 nights/4 days here, and the visit was a mix of good and bad. What we loved: Front‑desk service: John (evening shift) was outstanding from the moment we checked in. Friendly, knowledgeable, and always happy to help, he truly made us feel welcome and set a high bar for the stay. He really was fantastic. What needs work: Housekeeping: On our last full day, our room was skipped entirely even though we’d been out well before the end of the cleaning shift. After a long day out, coming back to an unmade room without towels was frustrating. We did let the front desk know and since it was our last night, we just accepted it and asked for extra towels. Smoking policy enforcement: At 11 p.m. the night before we left and again starting at 7:30 a.m., guests in the room next door were smoking. The smell drifted through our vents and woke us up. We reported the issue three separate times, but nothing changed. Despite multiple complaints, there was no remedy offered, so we packed up and left. We ended our vacation feeling exhausted. Bottom line: The hotel has real potential thanks to team members like John, but inconsistent housekeeping and lack of response to serious guest concerns overshadowed the positives. I hope management tightens its non‑smoking enforcement and improves guest‑care follow‑up.

All the hotel staff were welcoming and friendly. Delicious breakfast and a very relaxing getaway.

Had an amazing stay! 10/10 would recommend and go back to again

Very clean.