Kimpton THETA NEW YORK - TIMES SQUARE by IHG, an IHG Hotel

All in all I left this hotel dissatisfied. I requested a room on upper floor at check-in and was firmly rebuffed. The clerk would only repeatedly say “we’re sold out”. I emphasized how important low noise level was to me, and he said he was assigning us to great room not facing 8th Ave. When we got to the room, we were assaulted by construction noise coming from large project right behind the hotel! He never disclosed this. The street noise from 48th was terrible at night. I slept very poorly the entire 3-night stay. I approached the same reception clerk mid-stay and he again said nothing was available. I brought up the construction project and he insisted he had told me about it. This was absolutely not true. He also said he had told me to check with him before noon for possible move to higher floor. This was also not true. Shockingly, he was very augmentative. I thought about seeking out the mgr, but was not up to additional confrontation. We departed knowing that despite its great location, we would never stay at this hotel again. The $450/night cost was NOT a good value. The most positive experience we had was with the housekeeper who cleaned our room. She was delightful. The front desk personnel need to take customer service lessons from her!

While the front desk staff member we dealt with was very nice and helpful we had small flies in the bathroom and when moved to another room had the same problem. This was our second stay at the hotel but was our last.

Very nice property. Clean and well maintained. Within walking distance to amenities. Lots of construction… not inside the property but in the surrounding area. Not a knock on the property… just an FYI.

This hotel was great. Perfect location, very nice and helpful staff, really pretty and large rooms. We will definitely be staying here again.

We have stayed at this property somewhere near 15 times. We love it because of its great location. This time we had a few issues. This time, we had issues with the shower, where it was erratically hot, then cold, then low water pressure. Also, the AC was not cooling sufficiently.

The location was convenient to Times Square, many Broadway shows and the subway. Biggest downside was that the AC didn't really work well, so our room was pretty hot the whole time.

Bathroom is very small.

Centrally located

Water not refreshed every day; no seum bugs in room; not biting but annoying; horrendous noises in bathroom from other rooms or floors. No chair in room and no drawers for cloting.

Very nice property- staff was nice and roof top bar was great

This hotel is located in the middle of all the action in Times Square. Very easy to walk to everything , room size is decent and staff was ok , could be more friendly . The area has many dining options and many things to do especially the theaters .

It was a generously-sized room for the price in NYC. Room was clean and staff was very friendly. Nice central location.

Very convenient location. Front desk staff was not very responsive to requests we made

Check in experience: no kindness no smile

Proximity to Theaters, Shopping & Restaurants was excellent.

This hotel was very clean! The staff was very welcoming from the front desk to the doormen. Our room on the third floor was quiet, even with construction happening below outside. We didn’t use the parking but there was a parking garage right next door. Close to everything touristy and not! We felt safe walking around here and would recommend it to people visiting NYC!

Love it will be back

Everything we needed.

Perfect location to explore the iconic tourist attractions. Clean spacious rooms and friendly staff! Highly recommend this hotel!

Above average experience. Suggest better workout room equipment maintenance. Location can’t be beat. Staff was exceptional.