Microtel Inn & Suites by Wyndham Gatlinburg

Booked a suite two bathrooms only one shower worked, Sofa bed sheets were not changed. Check in person was not welcoming. Upside never needed to drive to main action on strip less than a block away.

Okey!

The Microtel worked for the 2 day stay we had there. The room was so small, there was hardly any space for a standard suitcase. But that was expected. The room itself was clean, but could use a lot of updates. As for the carpet in the hallways, it definitely needs to go. The stairs outside of the rooms are horrible. They’re crumbling and actually are dangerous. My husband and myself tripped twice. The location is wonderful, as it’s so close to the strip. Wish there was a nice outside area to sit though at the hotel. The price was good for what you’re getting.

The staff lacks as they are not really there to work. The hallways definitely could use a cleaning on the carpets. My room was clean as it was a newer updated room. Very safe and near downtown.

The property could definitely use a good scrubbing on the carpets in the hallways. It was a safe and clean place in your room as they are updated. Just not sure that the workers care about their jobs at the front desk they should be a little more friendly. But the stay was nice as it was just the a couple nights and close to downtown.

The room was clean and comfy but there should be a coffee maker in room. Had to go from 3rd floor to first to get a cup.

The hotel needs upgrades and the rooms could feel cleaner. But the rooms were okay, but I know you get what you pay for, and the room was very affordable, it was a great location, and free parking. The best part of the hotel was the front desk lady Brazique C. She was so friendly, kind and helpful. She made it worth our stay there.

Ok for the money

It was good for price.

Place was dirty, fridge and microwave stacked on top of each other. Drawers had dead bugs in them. The AC unit was dirty. Thankfully we only stayed one night

The property is in a very close location but is in desperate need of renovation and cleaning.

This place is adequate and provided us with a safe place to stay. The queen-bed rooms are TINY, and there is no drawer space, only open shelves. Our bathroom was clean, and overall the room was clean. The carpets in the hallways were disgusting and in bad need of replacing. There was duct tape in spots that had been worn bare. There was a spill (maybe ice cream) on the window sill in the stairway that had attracted ants. That spill was there when we arrived, and still there when we left 3 days later. Staff was neither friendly nor rude, they were just there. The breakfast is a joke. If you don't like cereal or yogurt, you are out of luck. Overall, it wasn't horrible, you get what you pay for. But this property needs some serious work. I seriously doubt we will be staying here when we come back next year.

Food from fridge in the room ( locked when we were away in the day time ) stolen by room service. Dirty facilities and most of the staff unprofessional.

Employees couldn't be bothered to cone to work. Stood in an empty lobby for over an hour waiting to check in. When an employee did arrive she needed to finish her text before she helped me then gave me attitude because I requested to have our room changed due to a broken tv in our original room. Again she need to finish her text before she would change my room.

Por el precio está bien pero le falta un poco mas de limpieza. Pequeño pero comodo.

It was supposed to be paid for We had pay again when we got there something to do with the debit card not very happy

Rooms were clean and comfortable. Excellent location to walk to most attractions.

Good

The only redeeming feature is the hotel’s location, right in the city’s downtown. Rooms are awfully small and all furniture is old and worn out. If this hotel was ever renovated, it must have been at least 30 years ago. The breakfast options are a joke, the room where it’s served is extremely small (only 4 tables!) and uninviting.The cleaning is, to put it nicely, questionable. My advice would be to stay somewhere else!

I was hopeful when I booked this hotel. I have stayed at other Microtels and they were fine. This place was pretty bad! When I first went in to the rooms, I thought it was ok, but it had a smell and the floors were old and stained. Once I looked around the carpeting was very dirty and looked like it hadnt been vacuumed. The beds were good although the bedding was old and dingy. I wanted a 2 queen bed room so they actually had 2 rooms with a bed in each with a connecting door that was open. One of the 2 bathrooms had no cold water for the shower. It was just a very old hotel with no updates that I could see. I was planning on staying for 7 nights but I had to leave after 2 nights because it was sooo bad. Even the elevator was old and dirty. The price was fine but I learned that I was willing to spend more for a decent stay.