Quality Inn & Suites Federal Way - Seattle

House keeping do good job. I wish the property had good management and also no real breakfast is served.

Would stay there again

Actually it was great. Unfortunately, the pool was in renovation otherwise it would be perfect.

I booked this room after confirming the pool and hot tub would be in use. Upon arrival, I was told they were not. This was highly disappointing as my sister needed the heat to relieve hip joint pain. Kimberly, the night staff was VERY helpful. She researched and brought us options within the area to use a hot tub (What a Sweetie!!) The morning staff, MacKenzie, is the reason I am writing this review. She was more than kind, welcoming, cheerful, and helpful, I needed toothbrushing supplies, she proved complimentary brush & paste. I had blood, she did all but doctor me up, showing genuine concern and getting me band-aids, etc. The place looked great, clean, up to date, the bed was dreamy. You can't miss if you stay here. The breakfast was OK (Kenai, AK's Chef Mike can teach a thing or 2) with cereal, B&G, and apple juice and coffee. The cherry?? Of course, the hot tub, which I did not get to try but I understand is undergoing a major renovation so it will be ready for me when I return. Hope to see you there!!

Front desk staff was nice.

Nice stay in a quiet spot. Room spacious and well appointed. Friendly helpful staff.

The staff. McKenzie is great and the other gal that comes in as well before her. The cooking & cleaning staff are friendly and work hard! Thanks ladies! SNAGGLESANDWOBBLES

N/A

Good for the price!

One problem the tv has a password????first time I encounter this situation lol

We picked this place because it had a pool for our kids to swim in and it had a hot tub but it was out of service. It seemed like every time we stayed here it was out of service.

The hot tub has been out of order for the years. We were there for USMS national championships and needed a hot tub each day after competition that is why we picked this hotel. The staff said it's posted on their web site. I'm not sure if that's true but it wasn't on expedia.

Clean room.

Staff was very friendly. Rooms weren’t 5 star. There was a stain on carpet and smelt funny. But overall not too bad

Great value

I would like the room to have a safe.

Website was misleading. Directions to the entrance of the property were confusing. There was plenty of parking on a quiet night, but on a busy night I don’t think there would be enough parking. Check in was a breeze. Staff was nice. They had a couple of energy drink fridges in the lobby. They had a couple drink vending machines and 2 snack vending machines. One of the snack machines took a CC, but it did not work. The elevator was very old and slow. When we first walked into our room it smelled nice. The old springy bed wasn’t very comfortable. The pillows were nice though. There is an inch gap under the door. We blocked it with a towel at night. The window was left opened which concerned me. We found a bed bug crawling on the wall the next morning. The rooms and the building were very outdated. Lots of rust, old fixtures and stains. The hot tub was not working. The pool was very murky, cold and had clumps of hair in it. The concrete was crumbling. The closest bathroom was in the hall and we had to walk dripping wet to the front desk to ask for a key because the bathroom was locked. We got breakfast at 7am. There wasn’t much there. Biscuits were cold and not good. The gravy was warm, but burnt from not being stirred. The waffles were good but the mix was either running out or the nozzle was broken. Coffee was almost out. There was a big crowd that came in after us and they didn’t get much. Check out was a breeze. 3/10 I will not be staying there again.

Nice stay

Was perfect for a place to rest, beds were comfortable, room was clean. Check in and out was a breeze.

I have always stayed atop