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Regency Inn & Suites New London, Mystic
Hotels
6.0
/10
Pleasant
1,000 reviews
What Guests Say About Their Stay
Bill
10.0
/ 10
The phrase"exceeded my expectations" is tossed around constantly. Very seldom does it happen. This motel, and specifically this room were the exception for me.
I was looking for a room with some size and some kitchen options. This room has it all. A true efficiency, this room has a kitchen sink, a large microvave, a full size flat top electric stove
Mario
10.0
/ 10
Was very nice except for the pool, water was little cold and chairs lounge were little too old.
Tiffany
10.0
/ 10
Our room was OK the Tub was all rusted. The grounds were dirty. The bed was comfortable
In the Area
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269 North Frontage Road, New London County, Connecticut, United States, 6320
Main Facilities
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This accommodation offers:
Casino
Indoor pool
Bar
Game room
Laundry service
Parking
Restaurant
Luggage storage
Garden
Fitness center
Read More
Available Room Types in Regency Inn & Suites New London, Mystic
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What's around Regency Inn & Suites New London, Mystic
269 North Frontage Road, New London County, Connecticut, United States, 6320
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Discover More About Regency Inn & Suites New London, Mystic
Location
Regency Inn & Suites New London, Mystic is located in area / city New London County.
About Regency Inn & Suites New London, Mystic
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Regency Inn & Suites New London, Mystic exclusively for you.
Regency Inn & Suites New London, Mystic is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Regency Inn & Suites New London, Mystic
Others
Hotel Services
- Laundry service
- Welcoming drinks
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Express check-out
- 24-hour Receptionist
Things to Do
- Shops
- Indoor pool
- Casino
- Picnic area
- Garden
- Pool sun loungers
Business Facilities
- Conference room
- Conference center
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
General
- Smoking area
- Parking
- Banquet
Nearby Facilities
- Souvenir shop
- Grocery
- ATM/Banking
Connectivity
- LAN Internet
- Free WiFi
Sports and Recreations
- Fitness center
- Game room
Transportation
- Bus/truck parking
Accommodation Policy & General Information in Regency Inn & Suites New London, Mystic
Important Note
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: USD 50.00 (subject to availability)
- Crib (infant bed) fee: USD 25.0 per day
- Rollaway bed fee: USD 25.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards, debit cards, mobile payments, and cash
- Safety features at this property include a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Regency Inn & Suites New London, Mystic | 136 |
Number of floors in Regency Inn & Suites New London, Mystic | 2 |
Another facilities in Regency Inn & Suites New London, Mystic | Laundry service, Welcoming drinks, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked question in Regency Inn & Suites New London, Mystic
What is normal check-in & check-out time at Regency Inn & Suites New London, Mystic?
The standard check-in time at Regency Inn & Suites New London, Mystic is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Regency Inn & Suites New London, Mystic provide breakfast?
Yes, Regency Inn & Suites New London, Mystic provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Regency Inn & Suites New London, Mystic?
Regency Inn & Suites New London, Mystic is a 2.5-star hotel.
How many floors does Regency Inn & Suites New London, Mystic have?
Regency Inn & Suites New London, Mystic has 2 floors.
How many rooms are available at Regency Inn & Suites New London, Mystic?
Regency Inn & Suites New London, Mystic has 136 rooms in total.
More Reviews from Other Guests in Regency Inn & Suites New London, Mystic
Overall Ratings & Reviews Regency Inn & Suites New London, Mystic
Other sources (1,000)
6.0
Pleasant
From 1,000 reviews
Cleanliness
6.2
Room Comfort
6.8
Service and Facilites
6.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Regency Inn & Suites New London, Mystic
Number of reviews per page
20
40
Top reviews
Alice
Friends and Family
2.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Read More
Shahiyena
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
It was ok not very clean or friendly
Devhan
Business and Leisure Family
2.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
As soon as I stepped in, dead cockroaches. Place looks like it was used to house homeless people in the area. Never again.
Nancy
8.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Simple, straightforward hotel. Property was clean and well maintained. Easy parking, easy access to highway. On-site restaurant was small but ok. Would stay again.
Kathleen
Leisure with Partner
4.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
staff at front desk not friendly,door to the pool building was not locked and no key card was nessary to get in. worst coffee i ever had, tasted like they ran the grinds through twice. club chair in room was jammed into the corner making it hard to exit bed on one side.would never stay there again.
Athanasia
Business and Leisure
2.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
We reserved an efficiency, gave us a handicapped accessible room without asking, unwilling to provide towels when asked, WiFi did not work. Staff was not customer friendly in the least. Breakfast looked unappetizing so we skipped the offering. We have a long list of disappointments. Expedia should take this location off their list.
Read More
Dorothy
8.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Thomas
4.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Read More
Todd
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Older place and not overly friendly. Mid.
sharon
2.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
Ivette
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The front desk was very pleasant & helpful. Just stood for one night the room was comfortable & especially the bed
James
Business and Leisure
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Good
Allen
6.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
It was ok, but I won’t be back. Too dingy.
Lynda
Business
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Read More
Jason
Business and Leisure
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
The family that ran the restaurant was very sweet past that everybody else was very "average"!!
Jeffrey
Friends and Family
6.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Verified traveler
Friends and Family
4.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
Joy
Leisure with Partner
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
My shower had mold/mildew around the entire shower. It might have been in the grout but should be removed and replaced. The wall next to the shower was falling apart from where it has water damage. Had I been here alone I would NOT have felt safe. The door entering the room area was open to anyone off the streets to come in. There was a card reader there but it stood open and did not lock. Even the front check in area was not secure. No way would I stay here again.
Read More
Tea
2.0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Lady at the front desk gave some guy the same room number as me ,& my boyfriend ,& walked into our hotel room, then the toilet wasn’t working. All we get is “sorry” do not waste your money!!!
Tink
Leisure with Partner
4.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
This was awful! 1st room tv not working, pool machine noise. 2nd romm was occupied already. 3 rd room smelled of mens cheap aftershave. Had to wait an hour for the pool due to adding chemicals (4pm pool opens at 8 am). Indoor pool cold as the ocean. Fans running due to chlorine smell. This was the purpose of the booking to swim and relax. This down right terrible.,if husband didnt talk me down i would have made a sceen. I should get a full refund!
Read More
Number of reviews per page
20
40
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Overall Ratings & Reviews Regency Inn & Suites New London, Mystic
Other sources (1,000)
6.0
Pleasant
From 1,000 reviews
Cleanliness
6.2
Room Comfort
6.8
Service and Facilites
6.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Regency Inn & Suites New London, Mystic
Number of reviews per page
20
40
Top reviews
Alice
Friends and Family
2.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
The Clarion name is on the back of the hotel and Regency is on the front of the hotel. When you use the gps and arrive at the hotel you'll think your at the wrong hotel, the color of the hotel is different from the color on the internet.The receptionist didn't have proper customer service skills. The hallway was dirty and cold. The room smelled like cigarette smoke but it clearly states it's a "smoke free" property. The people that was in the room across from us was very noisy they were letting the door slam, going in and out of their room all time of night, talking loud. The hotel clearly needs some improvements.The kitchen staff was very nice Ms Santa and Mr. Pedro
Read More
Shahiyena
6.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
It was ok not very clean or friendly
Devhan
Business and Leisure Family
2.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
As soon as I stepped in, dead cockroaches. Place looks like it was used to house homeless people in the area. Never again.
Nancy
8.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Simple, straightforward hotel. Property was clean and well maintained. Easy parking, easy access to highway. On-site restaurant was small but ok. Would stay again.
Kathleen
Leisure with Partner
4.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
staff at front desk not friendly,door to the pool building was not locked and no key card was nessary to get in. worst coffee i ever had, tasted like they ran the grinds through twice. club chair in room was jammed into the corner making it hard to exit bed on one side.would never stay there again.
Athanasia
Business and Leisure
2.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
We reserved an efficiency, gave us a handicapped accessible room without asking, unwilling to provide towels when asked, WiFi did not work. Staff was not customer friendly in the least. Breakfast looked unappetizing so we skipped the offering. We have a long list of disappointments. Expedia should take this location off their list.
Read More
Dorothy
8.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Our stay was fine but we couldn’t use the indoor pool. The pool area had no heat so the room was cold and so was the water. The hot tub had been paved over also.
Thomas
4.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
The whole place was very outdated and run down. I honestly thought the place was abandoned and thought the website just hadn't been updated when it accepted our reservation! There was a rundown closed up restaurant as you pull in the entrance. The illuminated sign along the highway had broken and fallen out. The landscaping was all overgrown with weeds.
The lobby area wasn't bad looking and the staff were friendly enough. The room wasn't too bad...I didn't notice anything dirty about it...it just could use a lot of updating.
A lot of the amenities were out of order....the guest laundry, the ice machine, the gym. The hallways were rather dark and some of the light fixtures flickered on and off.
The breakfast was nothing great, but it was enough to fill you up for a few hours. They do have a bar/restaurant onsite, but I didn't see any customers in there during our entire stay. It seems more like a place for the family that owns the place to hang out with each other.
Maybe they're trying to fix the place up. They were painting the exterior when we were there. For some reason they were working at night. When I looked out the curtains, there was someone literally 2 feet outside the window painting! They were also using loud equipment well after 10pm!
I go to CT once a year and was always curious about this place because of the waterfront photos. That area is all overgrown now and a highway is right there about where the photo was taken from.
Read More
Todd
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Older place and not overly friendly. Mid.
sharon
2.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
The pool was cloudy n filter was off. Room was set up strangely as the sink to the kitchen was blocked by the bedside table you could reach your arm from your bed to the stove . Beds hard !!!building run down
Ivette
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
The front desk was very pleasant & helpful. Just stood for one night the room was comfortable & especially the bed
James
Business and Leisure
10.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Good
Allen
6.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
It was ok, but I won’t be back. Too dingy.
Lynda
Business
6.0
/10
Reviewed 55 week(s) ago
Hotels.com verified review
Location was great, right off I95. Staff was courtesy. Unfortunately my room (non-smoking) smelled like smoke. Could not see out the old windows, burn marks on the furniture and the door handle lock didn't lock. But the bed was comfortable and Ihand no hallway noise. Large king size bedroom and morning buffet staff was very nice and helpful.
Read More
Jason
Business and Leisure
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
The family that ran the restaurant was very sweet past that everybody else was very "average"!!
Jeffrey
Friends and Family
6.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
1st off pool was indoors and freezing!!! Only reason i booked here was for the pool very disappointing..... the hallways smelled of pot and do not buy food from there "restaurant"... worst food ever would not feed to my dog.... bed was comfy though
Verified traveler
Friends and Family
4.0
/10
Reviewed 56 week(s) ago
Hotels.com verified review
The pool was very dirty, and the overall condition of this hotel was extremely dated and dirty. Will not stay here again when visiting the area.
Joy
Leisure with Partner
6.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
My shower had mold/mildew around the entire shower. It might have been in the grout but should be removed and replaced. The wall next to the shower was falling apart from where it has water damage. Had I been here alone I would NOT have felt safe. The door entering the room area was open to anyone off the streets to come in. There was a card reader there but it stood open and did not lock. Even the front check in area was not secure. No way would I stay here again.
Read More
Tea
2.0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Lady at the front desk gave some guy the same room number as me ,& my boyfriend ,& walked into our hotel room, then the toilet wasn’t working. All we get is “sorry” do not waste your money!!!
Tink
Leisure with Partner
4.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
This was awful! 1st room tv not working, pool machine noise. 2nd romm was occupied already. 3 rd room smelled of mens cheap aftershave. Had to wait an hour for the pool due to adding chemicals (4pm pool opens at 8 am). Indoor pool cold as the ocean. Fans running due to chlorine smell. This was the purpose of the booking to swim and relax. This down right terrible.,if husband didnt talk me down i would have made a sceen. I should get a full refund!
Read More
Number of reviews per page
20
40