Residence Inn by Marriott Dallas Plano/Richardson

There are two Residence Inn Plano/Richardson, so I inadvertently went to the wrong one and was charged twice for one night, once at each hotel! Really?

The room wasn’t clean. The couch and bench had several questionable stains that made us not want to sit on them. The bathroom counter, nightstands, and walls had crusty spots on them that had not been wiped away. Dried urine was left on the toilet seat. Food from a previous guest was left in the freezer. Blood stains were on the comforter and sheet, and were not sure they had been washed previously, but it didn’t appear they had. The sheet kept coming off of the bed and I woke up laying on the bare, uncovered mattress at one point. They charge $3.87 per night for parking and don’t build it into the fee shown on Hotels.com but instead bill you after the stay. I wouldn’t stay again, especially considering what I paid.

Clean. Room layout was efficient. Large shower is a plus. Swivel tv is always nice. Kitchenette area is convenient and fridge is a decent size.

I came to Dallas for my best friend’s funeral. I left my phone in Florida. It’s so hard to do anything without your phone … no contacts, banking, messaging, email, passwords. Lupita was at the desk when I checked in, I don’t know what I would have done without her. She fielded a couple phone calls, helped me with the hotel computer (I couldn’t access any of my personal accounts without my cellphone to receive authentication codes); she was a great supporter. (The woman who came in the next day was almost evil, wouldn’t even call a taxi for me). The room was great, amenities great, Lupita fantastic. And the bunnies in the back in the evening were adorable!

Nice rate and nice rooms.

Great value

The space was great. However the room was not particularly clean, hair in the shower and make up or something splattered on the wall. Kitchen cabinets were dirty and the sink stunk every time you ran water. On top of that the cook top and fridge did not work. When I called, I was told to flip the breaker. The fridge came on but the cooktop never worked. When we left the next day and came back the fridge was off again and all our cold stuff was no longer cold. We pulled out our sofa bed and old dirty linens were still in the bed. The front desk told me “I’ll put in a note but housekeeping isn’t here today”. Not exactly the experience I was hoping for. Also note that deep in the details you get charged daily for parking. The king bed was comfortable and clean.

There were a few spots in the bathroom that were dirty. The back of the bathroom door had stuff on it and I cleaned whatever it was off of it. There was also something on the side of the sink that I cleaned off with a rag. Other than that we had a good stay and experience.

Short and sweet! Took maybe a minute to check in!

Loved the room comfort and cleanliness. Breakfast not so much

A wonderful stay with no complaints.

Terrible staff at front desk

People working the front desk are terrible

The room was clean & the bed was soft but thats about all. The lady who was there at checkin was fantastic, the overnight person was rude & acted like we were interrupting her. I purchased the room for my son & his new baby and wife. He is military & just got back from 3 yrs overseas. They had just spent 30 hours on multiple flights & it was 2 am by the time we got them in their room and settled. They were exhausted but starving & bought microwave meals from the lobby to eat. Cost them the price of a fancy restaurant. When we went to use their microwave to heat it up, it wasn’t working. I went down to speak with the person at the desk. She was very rude and just acted like I was interrupting her personal phone call she was on. I explained the situation and asked if someone could come look at it or if we could please get another room. She didn’t even attempt to come up to the desk, she barely stepped out of her office area and immediately said no. They didn’t have maintenance available until morning, ok, understandable. No, they didn’t have any other rooms available, even though she didn’t even attempt to check the computer to confirm it. She did offer to heat the food for me in their employee kitchen but I couldn’t be there to see her do this. She was also very rude to my son and dil when they purchased the food. She clearly is only there for a paycheck and cares nothing about the customers or her job. We will never stay here & would recommend that you don’t either.

Christine the Assist Manager is very unprofessional. We asked her why didn’t our room get cleaned. She replied with a really bad attitude totally unacceptable. This was my 2nd stay at this hotel and I WILL NOT be rebooking. We are here for a death mad she was very cold.

Great hotel

Checked it around 4:30 on friday after a couple hours i asked staff for a fan due to the room not cooling off. By 10:30 we had to pack all our belonging and be transferred to another rooom due to the room not cooling off. Once transferred we notice Saturday that the microwave did not work. And come 2am sunday morning the AC in our new room stopped working. Staff was friendly and helpful but this facility definitely needs some upgrades. The sofa bed that my kids slept on had so many unknown stains on top of that the bed was so hard i had to ask for multiple blankets to soften the bed up for them. Over i was dissatisfied with my over all stay at this location.

Property was nice a d covenant to the highway and close to shopping breakfast was also out standing

Clean and quiet nice stay

Comfort