SpringHill Suites by Marriott Arundel Mills BWI Airport

Nice and clean, good breakfast, close to mall and casino

No wash cloths was told to use the large towels

.

Location excellent 👌, staff very accommodating. Johnathan at the front Dest is super, very good breakfast 👌 😋

Overall sarisfied

Overall the hotel was fine. Very conveniently located near malls, restaurants & entertainment. I would recommend.

Awesome stay if you’re in a budget with kids

Everything was fantastic can’t say much about the drinks.

Our stay was okay nothing really stood out.

Ok

I checked in at 3:30 got to my room to find it not clean. I had to request housekeeping to come vacuum and clean the bathroom which had stains on the toilet seat. My shower head was leaking so shower water pressure was low. Ironing board was broken and there were stains on the couch. Very disappointed in the quality of my room during my stay.

The staff was super nice, engaging, very helpful. Our suite was very nice except access to the television in the living room was not optimal. The power cord would pull out when you changed the angle of the TV. Everything else was great. We enjoyed the breakfast, very good.

Ve

Longer hours for pool room. Should be closed to children as scheduled but open for adults at least as ling as gym is open

Thank you

To many kids there for party ...

Everything was great, except for the bed is extremely hard sheets are very clean and comfortable as well as the comforter/blanket but the bed feels like you’re laying on hard plastic no bounce at all no comfortability

Very friendly staff.

Very friendly and helpful staff. The room was spacious and comfortable.

Hotel comfort was very average. Cleanliness was average, some mold and rust in the bathroom. There was damage in the bathroom where there was a chipped sharp piece of metal that seemed to be a safety hazard. Customer service was maybe the worst I have ever experienced. Staff at the desk argued about our reservations for nearly an hour, rejecting proof of receipts and booking. They attempted to trick us into accepting fewer rooms than what we paid for. The issue was resolved after a ridiculous amount of time. Very rude/aggressive. Not enough bathroom supplies for the stated number of guests. Inquired about extra bedroom linens and was told that they were "sold out". Manager on duty sign was left blank throughout entire stay. In short, average hotel, terrible customer service.