Staybridge Suites FORT WORTH WEST by IHG, an IHG Hotel

Good

The property was good and clean. The breakfast has a lot of things that were empty and never refilled without constantly asking the staff. Check in was great although upon checking in, we didn’t have a crib set up as promised and we had to got to the front desk for extra sheets for the sofa bed. The walls are thinner so you can hear others in the room next door. However, the staff was amazing and very nice. The room was as described

Place had a stale smell to it and was dusty.

The spot was perfect it had everything around it or a short drive from the hotel. 10/10 will be staying again soon!

The hotel was conveniently located to the venue I needed to be at for an event. The front-desk staff were very friendly, helpful, and alert. The property itself was average and I did not get to use the amenities. The room I was put in was not cleaned properly (hair throughout the bathroom and on the towel) and the A/C was not working properly (stayed at 80-81 degrees the entire stay in the Texas summer).

Good location to food and big chain stores like Walmart. Right off highway. Nice community space. Breakfast is chaotic with no place to sit.

Woman who checked us in on first day and was always there at night always acted so stressed out, though we could never understand it. Definitely not a people person as she could not multi-task one bit which made things uncomfortable for everyone. Woman who ran breakfast was extremely rude to people if they asked her questions. I asked for more cream which had run out, and she was also rude to me, making snotty remarks. There was some kind of constant water leak in front of elevator, so they stuck a big bucket right there, which seemed like a big safety hazard. Wished they could have put out 24-hour coffee as it was only out for breakfast. First morning, the decaf was cold in the pot. When I complained to same morning breakfast lady, she told me she was not making more in a very nasty tone. She then said I could always make some in our room. Parking is inadequate and rediculous in front of hotel. Overall, the building is obviously old and run down. The air conditioner ran constantly because our thermostat was not showing any numbers so obviously broke. Would definitely NOT recommend this hotel. We only chose it because of its proximity of basketball tournament that our grandson was playing in.

Good place to stay for the areas we visited. On average 10 to 30 minutes from most Fort Worth tourist attractions. Staff was attentive. Breakfast was better than most. Cook top inside the suite did not work, and pool area was subpar, but otherwise, A nice hotel

Room was very cozy, we were a family of 6 and we fit very well.

The rooms need to be cleaned better.

The price was outrageous and when asked why it was so high i received a shrug and then ignored. The couch and curtains had a very foul odor and the tub had mildew. We stayed 2 nights with 4 adults and only given 3 towels our whole stay. The door handles to the bedroom were hanging off. Once the pull out couch was extended it would not go back into the couch. The room was advertised as 2 queen beds but the ones received we're maybe full size and very uncomfortable and not able to fit 2 people. There was also no room to walk and get on the bed from the side that was against the wall so you had to crawl from the end of the bed. The elevator was unsafe and had no sensor to stop the doors once they were closing. My arm was smashed once I was trying to get in the elevator. There was absolutely no parking to accommodate the units you rent out. Several times I had to park far down your entrance road and walk a long distance back to the hotel entrance. At breakfast the first morning the toaster caught on fire and when addressed the attendant just stated that she had a sign on it and it was still left out on the counter. The room was very hot and it took hours to cool down. We had to set it lower but had to leave our room to give it time to cool down which was over 4 hrs.

Highly recommend

We enjoyed our stay!

Very clean, comfortable and Spacious. It was great.

The atmosphere, the employees, the room were amazing. Along with many other things. With this trip being my first stay, I thoroughly enjoyed it and will definitely be recommending to others and visiting again in the future.

Love the room with, separate living and kitchen

Room was clean and nice. Breakfast area was out of dishes, forks, coffee and most food items at 8AM. Only one attendant who couldn’t keep up with the volume of guests. Left to eat breakfast at a restaurant and came back to find our room being cleaned by housekeeping even though we left the no housekeeping sign on the door. The housekeeper attempted to blame the situation on the front desk stating he was told we had checked out even though we hadn’t yet.

Very nice staff. Comfortable bed. Good breakfast and cocktail hour.

My family had a wonderful experience at this property. Check in was quick and easy and all employees were friendly and helpful. The room was so spacious and the beds were comfortable. Would definitely recommend and stay again!

Everything was great.