Staybridge Suites IAH AIRPORT EAST by IHG, an IHG Hotel

I really like the hotel especially the receptionist when we came back that night we were exhausted tired and ready to go to bed when we got there we tried to use our key and it wouldn't work I had to go down several times to see what was going on to finally be receptionist came up with me to check to see what was going on with the door and she realized the battery needed to be replaced and she contact maintenance while waiting she was very nice and courteous to me even though my husband was frustrated because he was hot tired and ready to go to bed but she comforted us to make us know that everything was going to be okay she was very nice very kind I just want to say thank you for all that.

Great staff, delicious breakfast with so many options. Free laundry. The bed was so comfortable. Free shuttle to and from airport.

Customer service was excellent, shuttle service was awesome.

Excellent location for airport travel.

Great service and very helpful

They were included in filter for electric charging station . Checked in and paid$1000 + and no freaking charging station .

Nice

The hotel was nice and clean, the breakfast was great and the staff were very friendly.

Everything

I have to say, this was the most courteous stay I've experienced at a hotel anywhere. We were treated exceptionally, and looking forward to our next stay.

Was clean and quiet, near a lot so didn’t have to drive far !

The rooms were not clean. They would nor provide extra towels unless we give them the used towels to them.

This was the scariest stay I ever had in Houston!!! I don’t know who gave this hotel an Excellent rating, but it’s far from it. It smells, outdated, the shower floors are broken and busted up. The pool looked and smelled suspicious. The shuttle doesn’t work on time. They block in certain ways to get into the property at night- so weird. Find another hotel. The only plus was *nothing- I wish I could get my money and my time back.

The check in was easy, parking was right out front, our room was nice, comfortable, and had a lot of storage space, and utensils for the kitchen. My only complaints are that we were told there would be no housekeeping because it was the weekend, and when we first arrived it smelled like sewage outside and there were ants all over the ground. Also the two eyes on the electric stovetop were too small to fit more than one pan that the hotel provided on there at the same time, which made it take longer to prepare food. I thought there would at least be an airfryer oven to compensate for no regular oven.

Customer service

It was all great love the breakfast and social hour

Beautiful property .. only complaint is housekeeping didn’t bring fresh towels the next day although requested

Love

Friendly staff, clean room, great location near the airport with shuttle service.

Clean, quiet, nice comfortable beds. Spacious rooms. Staff was friendly.