SureStay by Best Western Salem

Very nice slept and rested great

Very friendly and courteous staff immediately arranged a lower level room when requested. Great dining recommendations! Hotel was clean and comfortable and felt safe.

The room seemed fairlty clean. The breakfast was not great. Scrambled eggs both mornings were so slimy wet, not tasty either. Saus links were not warm. Saus gravy was good but cool. Had to go 5o front desk & ask for washcloths after being told that we did not have. There were extra people with dog hanging around the hotel helping staff from time to time. Didnot have a profressional feel. This hotel nedds competition to make it better!!

It was very clean. Staff is super friendly. Nice breakfast. Easy in and out.

The property

Room was clean and tidy. Staff was overwhelmed by the time we checked in. Only one person cleaning rooms so our room had no soap, conditioner or shampoo. The lock on the bathroom door did not lock. The volume on the controller did not work. Overall an ok stay. I would give it another chance. Just think it was honestly an off day for the hotel.

This place needs a deep cleaning. The bedding and bathroom were clean. I've stayed here many times. Every time I've stayed, there's been a sign on the pool door stating "pool closed for maintenance" There's no elevator, the time before when I stayed there I mentionef I couldn't believe no elevator.(I have a very bad back) The lady replied and said "we have a pool instead". Seriously? The staff is friendly enough. They look exhausted and overworked. While checking for bedbugs(I do this everywhere I stay) the area behind the mattress on the box springs dust ruffle behind the mattress was gross. Very. They try to do the best they can. I will say Ive experienced one lady who works there and she usually makes you feel like she's doing you favor checking you in. The walls in the rooms and common areas need painted. Bad. Instead they invested in a "bar" next to the front desk. I sound petty. I just can't ignore this anymore. I believe the 8.6 is very misleading The only reason I continue to stay is because it's better than other place in town. Oh, one time I booked online, arrive and was told they're sold out. But then she looked at the computer forever and finally said they had one. I personally think they just didn't want more guests because they aren't used to accommodating a full house. My last stay was not great. Also, when I arrived I had to wait for the front desk lady to finish her cigg out front. She deserves a break. But come on! The coffee is descent.

Not a very good place

Dont like complaining but pool was down, (had kids with us to go swim) door to room wouldnt shut without force, refridge was shut off so it took awhile to get cold, batroom sink faucet was loose in the countertop, and the toilet lid wouldnt stay up without holding it and for a man that is an issue ...Not bashing hotel just stating the facts.

Comfortable room and clean

Checked in at 955pm and didn’t get a room until 1155pm. Still dirty linen in room and we had a bed with no comforter.

We were supposed to be able to check in at 3pm, we didn’t arrive until 4pm and we still had to wait an hour to get our room. The worst part was having to listen to the desk clerk complain about the housekeeping staff…. Things happen, don’t openly complain about the hotel staff in front of customers. Have some integrity.

Desk staff couldn't access computer to check me in. I reserved two king rooms and only got 1 and it was handicapped accessible room.

Was a decent place for suchba small town, will definitely be back again

Very clean property and room. Felt rushed checking in, but the clerk was pleasant. Checking out was better. Overall, good for the price.

Stayed here a few years back and really liked it. This time, not so much. Bed sheets had stains, the room had an odd stench and so did the hallway. AC did not work. Not sure what happened to this hotel but its definitely went downhill in my opinion.

The staff was very friendly and Accommodating. Rooms clean. The indoor pool clean but I was expecting a heated pool but the kids enjoyed it.

Overall it was okay. But with an “excellent” rating, I expected more. The issues listed are more informative than complaints so other people know what to expect. The room and lobby were very clean. But the pool area had black mold around the windows and on the floor tiles. The pool was not heated, which was very disappointing. The breakfast area is very small. Only one person at a time can get food from the sections and there weren’t many food options. There was a very strong marijuana smell more than once both near the lobby and upstairs near our room. Overall it was okay, but I expected more from all of the reviews I read.

The hot water needs to be hotter. My shower never got above luke warm. Tried a bath but the water was cold by the time I got in. The pool area was too hot to enjoy. The water was fine and clean. But between the heat and the humidity I couldnt breathe in there. I was charged an almost 70.00 surcharge when I checked in and have no idea what it is for. Wasn't told about it before I was charged. Not on the Expedia receipt. Haven't been charged that before when we stayed there. Front desk staff says it will it won't actually post and will roll off in 24 hours. It still shows pending 4 days later. Room was clean and plenty of room. Room smelled musty and vaguely like it had been smoked in. No elevator. Only stairs. Parking lot is tight. Convenient to a coffee shop, pizza place, Mexican restaurant within walking distance. Wal-Mart shopping center very close. Convenient store/fuel/atm close. The hotel "convenience store" area needed to be restocked. Check out was quick and easy.

This is a nice little hotel. The rooms were very clean, the bathroom sparkling! Breakfast area is small but cheese omelette very good for free breakfast! Front desk people very friendly. Would stay again!