The Washington

Excellent

Horrible service. Wouldn’t check us in because computer errors. Rude staff.. run down building. Would never stay again.

Overall okay

The property is centrally located

not clean

Modern touches. Close to 9-11 Memorial.

Rooms weren't in great shape a bit dirty and bathroom had a BO smell

Excellent location for easy financial district access. Large spacious room with comfortable bed and very nice bathroom. Very quiet room perfect for a good nights sleep.

Bed bugs. Video evidence. Working to get a refund as we did not stay there once we saw the bed bugs.

Location for Financial District and subways was good. Staff was able to help us when needed. Hotel condition sub par. Only 1 of 3 elevators in operation, and even broke at some point, had to go down 18 flights by stairs once. Beds were terrible, and need replacement, as it had no support, collapsed off the side of the frame and basically slept in a hole. The balcony, bar, and any amenities were closed. The room smelled and was musty. No clue the last time the air filter was changed. Was quite for the most part. Was not a $250+/nt place imo. Won't stay again if ever back in NYC.

The staff was so friendly! Great view from my room of one world tower

Everything said about this place lately is pretty much spot on. The proprietors seem to have abandoned upkeep on this property years ago. It’s all worn down, broken down, neglected, missing conveniences, etc. Only one elevator bank is functioning at any given time, and even this has a “high-tech” piece of paper with a giant X scribbled in pen across it taped up to indicate which set of buttons you shouldn’t use? At least 50% of the machines in the fitness room have signs saying they’re non-functioning and don’t expect towels or a water cooler. No coffee machine or microwave in the room, pretty surprised there was even a fridge. Had to call down for paper cups for the room and an ice bucket (of course the ice machine on the floor wasn’t working). It’s a shame because this really could be a decent property with just the slightest effort made in maintenance and investment. The desk staff was hit or miss, either very helpful or totally oblivious if you ask for something. Housekeeping staff were very nice and efficient. But tried to get hypo-allergenic bedding … nope.

Location

The shower temperature was tepid and the drain was very slow

Location was great, the room was soo nice and comfortable and the view from our room was amazing. Would definitely stay in again!

Excellent and unique place for stay

Great location. Nice and clean. Worked out great for visiting lower Manhattan.

Everything good

10 minutes waiting for the elevator! 3 Elevators, 2 didn`t work. My 12 years old son got locked in! Door lock at my room didn`t work. They had to change it. Dirty carpet in the room. I asked for the Metro connection to the airport... Info at the front desk: "I am not from New York". Had to pay extra to get my check in 1 hour earlier. Roof Top bar does not exist!

Good