TownePlace Suites Harrisburg Hershey

The individual checking is in was really nice. However, we called as we were about to arrive and he told us that the pool was broken and he could cancel our reservation. Well, after a long day at Hershey Park with 3 kids, we weren’t going to spend time looking for another hotel so we decided to stay. Upon arrival, the hotel looked accommodating. Check in was easy. We quickly got to our room. The room was smaller than pictures lead you to believe but still plenty of room for 5 of us. There was a damp, mildew smell to the room. The bathroom was not well cleaned. There was hair on the floor and around the toilet. At this point we were too tired to care. We started showering our children, but guess what? No refill on any shampoo, conditioner or body wash, so we had to wait. We decided to give it another shot as we were already set up in the room. We all finally fell asleep. Next morning, we went down for breakfast. It was okay. Typical spread of scrambled eggs, western omelette, bagels, bread, muffins, yogurt, Cheerios/Raisin Bran, juices, jams, waffle maker w/toppings. We quickly packed up and left after that night stay. I would not stay here again, as there are better properties in the area.

Hotel was just ok. Definitely needs updating. Staff was very nice.

Staff was great especially Nelson who was in charge of breakfast 👍

Staff was nice. Neighborhood was sketchie.

I should receive a full refund. There were water quality issues that did not allow me to shower, use the sink, or use ice cubes. The staff was polite and professional, but the facility itself was unacceptable. It smelled like chlorine due so some water treatment that was being done to fix the water quality issues. The pool was closed down. Overall, it was not the stay I was expected and paid for.

Check in was smooth with Tony.

Quick easy check-in w/ complimentary water & Hershey bar. Very friendly staff.

Rooms have great equipment. Clean. No hairdryer. Unexpected to have regular fridge, table top stove, dishwasher. Breakfast was only adequate. Bacon very undercooked and nowhere to cook it. Powdered egg. More toast choices would be better. Great tv choices.

It was a convenient locaton to meet a friend for shopping.

We had a wonderful stay at this hotel. All thebstaff were super kind and the room and bathroomnwere squeaky clean :)

Good

Hotel bathroom was filthy. Dispensers were not full. Visible mold on shower walls and bathroom ceiling. This was room 230. I addressed it with front desk. After waiting for him to finish eating his chips, I explained the situation and all he could say was I’m sorry. As a Marriott member for over ten years, this was the worse property I have stayed in. As a travel agency owner I was there to scout property for groups . I cannot recommend this. I let the front desk know I was there to check out property for groups. Very non chalant. Don’t waste your money

The property and amenities were great. Only issue which I head

Great hotel! Staff was very nice and the rooms are very nice!

Check in during a busy soccer tournament weekend was flawless. Staff from top to bottom were helpful, polite, and responsive to requests. Building needs some deep cleaning and updates— our room smelled like mold. Kids enjoyed the pool and there were always ample towels. Breakfast was made early one day to accommodate our team’s schedule. Staff A+

A great stay

Tony the "Front Desk Agent" was the best part of our trip! He was so friendly, polite and hilarious!! We'd totally come back because of him!

Stupendous

N/a

I had a pill and a sock under my bed. The toilet is very loud when you flush. Two big holes in my curtain. The knobs on the cabinets were all loose. Shower curtain was dirty. Elevator by my room was out of service so I had to walk to the other side of the hotel to get on the elevator. Guest above me was very loud. TV kept pausing. No body mirrors. And the plugs don’t hold your charger cord in.