voco CHICAGO DOWNTOWN - RIVERWALK by IHG, an IHG Hotel

I was a little disappointed that the pool was very cold, and i was given a hard time about the breakfast buffet, but after talking to a manager at checkout they helped make up for this experience.

I wish that parking was more affordable. It’s very expensive when you stay a few days.

It was a decent hotel, good location, walkable to a lot of the things we wanted to do. Beds weren’t that comfortable, we all had backaches. It would be nice to have more blankets since it was cold. The heater didn’t work on auto mode. So either you keep heater on all day/nite or leave it off. Need to do more cleaning behind the beds headboard. Room walls are thin, we could hear people up late at nite. Since they don’t have room service, would be nice to have a small microwave in the room to reheat food from other locations. Front desk was friendly and fast efficient.

Cleanliness

great stay, great location, very clean

Loved it! Very spacious and comfortable room.

Smfh, this has to be one of the worst bday trips I ever had. I purposely chose King Premium Chicago Skyline View, and the room I got was a trash view. Granted, I arrived way before check-in time, but I asked if I can wait till check-in time. The front desk staff was generous to waive early check-in fee and find me a room. But I wouldve rather waited for a better room than check-in early. Next, this hotel's breakfast is the WORST breakfast I ever had in my life, just nasty af! I've gotten complimentary breakfast better than that. This hotel serves cold breakfast AND it's nasty- the nerve for it cost $26 pp!!! The rooms are outdated; items damaged like the small mirror in the bathroom, and things like the tv remote were dusty. Pros: comfy bed, water filter machines. Overall this has been a very disappointing stay. I won't ever stay in that hotel ever again! Wish I can get my $$ back or atleast a partial refund.

Incredible experience will recommend to family and friends

Coffee and drinking water facility on each floor can be improved

This is a really great hotel. The staff were friendly and approachable. The location is great, walkable distance to almost everything and the views from the room and lobby were amazing. 10/10 stay, I definitely recommend.

Hotel claims to be new but it's a remodel. Room was large. Bed was very stiff and the worst part was lack of hot water. We got over the fact you have to take too elevators to get to your room. All though it was secure the parking lot across the street. Overall it was okay. Location is it's positive. Centrally located but tucked away.

Great service, beutiful and comfortable rooms and convenient.

Nice

I Love everything ✨️ great atmosphere 🙏 the service excellent and the view of my room like a dream💕

See above.

I loved the location of it! It was beautiful and the hotel felt safe and secure. Staff was also very friendly! Definitely booking with them again.

Beautiful views and very clean

The hotel was very nice and had a great view. The location was perfect and the staff was always friendly

Glad i chose this hotel. Amazing place to stay.

Helpful staff, accommodating and very convenient for accessing an event at the Merchandise Mart.