Really nice and helpful staff and great service! I do appreciate their simple gestures, such as giving complimentary chocolate coin hung with cute notes on the door knob every day, serving drinks every time we are waiting for our grab/taxi in the lobby, telling us some tips/tricks and recommended places, even they gave us a bag of snacks after checking out before leaving the hotel :) The room is clean, the water heater works perfectly, and they have toilet bidet spray. I wish that their breakfast will be more varied, such as having chicken, fish, and beef for savoury meals instead of all pork for the three savoury meals. As a moslem, I couldn't eat their savoury buffet meals due to this issue. But I love their pho! As an Asian myself, their beef pho is much tastier with stronger flavor than certain famous touristy pho near our hotel. As there are many cheaper hotels in this area yet suspicious and scammy, I do recommend this hotel for first time travelers. Will definitely book this hotel again if someday I come back to Hanoi :)