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The Exquisite HaLong Hotel

Hotels
8.8
/10
Very Good
349 reviews

What Guests Say About Their Stay

Staff Friendliness (19)
Room Space (16)
Distance To City Center (15)
Family Friendly (13)

Cẩm T.

8.8
/ 10
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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N***ư

10.0
/ 10
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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Vo Thanh L.

10.0
/ 10
The hotel has full amenities, clean rooms, convenient to travel, located in the new area of Sun so it is still quiet, not too noisy, more comfortable for resting. The price I booked was very reasonable compared to the amenities, including breakfast buffet. My room was on the 2nd floor but still had a clear view, and I could even watch the sunrise right in the room. In the middle of a place with expensive tourism services like Ha Long, there is still a delicious, cheap hotel like this, I highly recommend everyone to stay here ☺️
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Marta S. T. S.

10.0
/ 10
Akomodasi ini sangat cocok untuk kami yang hendak berwisata ke Halong Bay karena dekat ke pantai, pelayanan resepsionis sangat ramah dan cepat tanggap, kamar bersih dan sarapan pagi sangat enak.

NGUYEN B. V.

9.4
/ 10
Reasonable price, nice room
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In the Area
See Map
Sun Premier Halong Village, Bai Chay Ward, Bai Chay, Ha Long, Quang Ninh, Vietnam, 01100

Main Facilities

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AC
Restaurant
24-Hour Front Desk
WiFi
Elevator
note: hotel was previously named The Secret Ha Long Hotel The Exquisite HaLong Hotel is a hotel is located at Bai Chay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Exquisite HaLong Hotel

Sun Premier Halong Village, Bai Chay Ward, Bai Chay, Ha Long, Quang Ninh, Vietnam, 01100
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Lobby The Exquisite HaLong Hotel
Lobby 2 The Exquisite HaLong Hotel

Discover More About The Exquisite HaLong Hotel

Discover Your Perfect Getaway at The Exquisite HaLong Hotel

Welcome to The Exquisite HaLong Hotel, your premier destination for an unforgettable stay in the breathtaking Quang Ninh Province of Vietnam. We pride ourselves on offering a harmonious blend of luxury, comfort, and exceptional service, ensuring every guest experiences the true essence of Vietnamese hospitality. Whether you're planning a romantic escape, a family adventure, or a solo journey of discovery, The Exquisite HaLong Hotel is poised to exceed your expectations. Room rates at The Exquisite HaLong Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Exquisite HaLong Hotel Location

Nestled in the heart of Ha Long City, The Exquisite HaLong Hotel is ideally situated to offer both tranquility and convenient access to the region's most captivating attractions. Located at Sun Premier Halong Village, Hạ Long, Bãi Cháy, , Bãi Cháy, Hạ Long, Quảng Ninh, Việt Nam, 01100, our hotel provides a serene retreat just a short distance from the vibrant city center. For those arriving by road, we are easily accessible from major provincial routes, making your journey seamless. The atmosphere surrounding The Exquisite HaLong Hotel is one of peaceful elegance, offering a perfect balance for relaxation after a day of exploring the wonders of Ha Long Bay. You'll find yourself within easy reach of local markets and charming eateries, all contributing to the authentic charm of this coastal gem.

The Exquisite HaLong Hotel Facilities & Services

Facilities for guests at The Exquisite HaLong Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment to excellence is reflected in the wide array of amenities available to our esteemed guests.

  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, open daily from 8:00 AM to 7:00 PM. Access is complimentary for all hotel guests.

  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM. No additional fees apply.

  • Spa and Wellness Center:

    Indulge in rejuvenating treatments at our serene spa, offering a range of massages and therapies. The spa is open from 10:00 AM to 8:00 PM, with treatments starting from PHP 1,500.

  • Kids' Club:

    Younger guests will delight in our vibrant Kids' Club, featuring engaging activities and games. Open from 9:00 AM to 5:00 PM, this facility is free for hotel guests.

  • Complimentary Wi-Fi:

    Stay connected throughout your stay with our high-speed, complimentary Wi-Fi available in all public areas and guest rooms.

  • Concierge Services:

    Our dedicated concierge team is available 24/7 to assist with tour bookings, transportation arrangements, and local recommendations.

  • Free Parking:

    For guests traveling by car, we offer complimentary on-site parking.

  • Room Service:

    Enjoy the convenience of in-room dining with our room service, available from 7:00 AM to 10:00 PM.

The Exquisite HaLong Hotel Room Types

Discover a range of meticulously designed accommodations, each offering a unique perspective and unparalleled comfort. The room types of The Exquisite HaLong Hotel are thoughtfully curated to suit every traveler's preference.

  • Deluxe Room:

    Available with either a City View or Ocean View. These rooms are non-smoking and feature a private bathroom, some with a bathtub.

  • Executive Suite:

    Offering expansive living space and stunning Ocean Views. These suites are non-smoking and include a luxurious bathtub.

  • Family Suite:

    Ideal for families, these spacious suites provide ample room to relax and enjoy the Garden View. They are non-smoking and equipped with a bathtub for added convenience.

  • Pet-Friendly Room:

    We understand that pets are family too. Select rooms are available for guests with pets, subject to availability and an additional cleaning fee of PHP 800 per stay. Please inform us of your pet at the time of booking.

The Exquisite HaLong Hotel Dining & Restaurants

Embark on a culinary journey at The Exquisite HaLong Hotel, where diverse flavors and exquisite dining experiences await. Our on-site establishments are dedicated to providing memorable gastronomic adventures.

  • The Pearl Restaurant:

    Savor a delectable international breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price per person of PHP 500. In the evenings, it transforms into an à la carte dining venue featuring a wide array of local and international dishes.

  • Seascape Cafe:

    Enjoy light snacks, pastries, and aromatic coffee from 7:00 AM to 6:00 PM. Perfect for a casual meeting or a relaxing break. Prices range from PHP 150 to PHP 300.

  • Sunset Bar:

    Unwind with expertly crafted cocktails and stunning views of the bay. Open from 5:00 PM to 11:00 PM, with drinks starting from PHP 350.

The Exquisite HaLong Hotel Nearby Attractions and Activities

The Exquisite HaLong Hotel serves as your gateway to the natural wonders and cultural richness of Quang Ninh Province. Explore the captivating sights and engaging activities that lie just beyond our doorstep.

  • Ha Long Bay:

    A UNESCO World Heritage Site, renowned for its thousands of limestone karsts and islets. Embark on a breathtaking cruise to explore its stunning caves and emerald waters.

  • Ti Top Island:

    Famous for its panoramic viewpoint and crescent-shaped beach, offering opportunities for swimming and hiking.

  • Sung Sot Cave (Surprise Cave):

    One of the largest and most magnificent caves in Ha Long Bay, featuring impressive stalactites and stalagmites.

  • Quang Ninh Museum:

    Discover the history, culture, and natural beauty of the province through its fascinating exhibits.

  • Bai Chay Tourist Area:

    A hub for entertainment and leisure, featuring markets, restaurants, and amusement parks.

If you are looking for other activities around The Exquisite HaLong Hotel, check out the best deals on Traveloka: Recommended activities in Ha Long City!

How to Get to The Exquisite HaLong Hotel from the Airport

Navigating your way to The Exquisite HaLong Hotel is a straightforward process, with several convenient options available to suit your travel preferences. The airport transfer service of The Exquisite HaLong Hotel is designed for your comfort and ease. Here's how to get to The Exquisite HaLong Hotel from the nearest major airport:

  • Hotel Private Airport Transfer:

    For the utmost convenience and a seamless arrival, we offer a private airport transfer service. This service can be arranged in advance through our concierge. Prices start from PHP 2,500, depending on the vehicle type and destination. You can also book airport transfer services directly.

  • Taxi:

    Metered taxis are readily available at the airport. The journey to The Exquisite HaLong Hotel typically takes around 1.5 to 2 hours, with fares ranging from PHP 1,200 to PHP 1,800, depending on traffic conditions.

  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers competitive pricing and convenient booking through your smartphone. Estimated costs are similar to metered taxis.

  • Public Bus:

    For a more budget-friendly option, local buses operate from the airport to Ha Long City. The journey may take longer, and you might need to take a short local taxi ride from the bus terminal to the hotel. Bus fares are significantly lower, typically around PHP 200-300.

Summary of Why You Should Choose to Stay at The Exquisite HaLong Hotel

Choosing The Exquisite HaLong Hotel means opting for an experience that combines luxury, convenience, and authentic Vietnamese charm. We are dedicated to making your stay memorable for all the right reasons. Discover the exceptional value and unparalleled service that awaits you.

  • Prime Location:

    Situated in the heart of Ha Long City, offering easy access to key attractions and amenities.

  • Luxurious Accommodations:

    A variety of well-appointed rooms and suites designed for ultimate comfort and relaxation.

  • Exceptional Facilities:

    From a refreshing swimming pool to a rejuvenating spa, we cater to all your needs.

  • Diverse Dining Options:

    Explore a world of flavors with our on-site restaurants and bars.

  • Outstanding Service:

    Our friendly and professional staff are committed to providing personalized service.

  • Great Value:

    Enjoy premium amenities and experiences at competitive rates.

Experience the best of Ha Long by staying at The Exquisite HaLong Hotel. Check

Room availability at The Exquisite HaLong Hotel

and start planning your dream vacation today.

Booking The Exquisite HaLong Hotel

is easy and convenient through Traveloka. We invite you to explore more options and secure your perfect stay:

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All facilities in The Exquisite HaLong Hotel

Swimming Pool The Exquisite HaLong Hotel
Swimming Pool
Common Space The Exquisite HaLong Hotel
Common Space
Lobby The Exquisite HaLong Hotel
Lobby
Exterior The Exquisite HaLong Hotel
Exterior
Bedroom The Exquisite HaLong Hotel
Bedroom

Hotel Services

  • Front desk
  • Laundry service
  • Tours
  • 24-hour Receptionist
  • Luggage storage
  • Porter
  • Limited hours room service
  • Express check-in
  • Express check-out
  • Early Check-in
  • Late Check-out
  • Money changer
  • Doorman
  • 24-hour security
  • Bellhop

Public Facilities

  • Safety deposit box
  • WiFi in public area
  • Coffee shop
  • Restaurant
  • Coffee/tea in lobby
  • Elevator
  • Breakfast restaurant
  • Lunch restaurant
  • Late check-out
  • Early check-in

In-room Facilities

  • Bathrobe
  • Desk
  • Refrigerator
  • Hairdryer
  • In-room safe
  • TV
  • Shower
  • Minibar
  • Cable TV

Food and Drinks

  • Breakfast
  • Restaurant with AC
  • Cafe
  • Set menu dinner
  • Hot breakfast
  • Gluten-free meals
  • Vegetarian meal
  • A la carte breakfast

General

  • Family room
  • Smoking area
  • AC
  • Non-smoking room
  • Fireplace in lobby

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket
  • Beauty salon

Connectivity

  • Free WiFi
  • WiFi in public area (surcharge)

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Business Facilities

  • Photocopier
  • PRINTER

Kids and Pets

  • CRIBS

Things to Do

  • TV lounge

Accommodation Policy & General Information in The Exquisite HaLong Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Additional Policy

Miễn phí phụ thu cho trẻ em dưới 3 tuổi khi ở cùng với
Maximum 1 (one) child under 3 years old sharing existing bed with parents without surcharge
Khách sạn có thể áp dụng phí phụ thu 150,000VND cho trẻ thứ 2 hoặc trẻ em từ 4-7 tuổi khi ở cùng phòng với khách người lớn
Hotel may apply surcharge of 150,000VND for 2nd child or child from 4-7 years old who stay in the same room with adult guests
Khách sạn có thể áp dụng phí phụ thu 250,000VND cho trẻ em từ 8 tuổi hoặc người lớn cần giường phụ
Hotel may apply surcharge of 250,000VND child from 8 years old or adult with extra bed

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Exquisite HaLong Hotel
35
Number of floors in The Exquisite HaLong Hotel
7
Another facilities in The Exquisite HaLong Hotel
Front desk, Laundry service, Tours, 24-hour Receptionist, Luggage storage

Frequently asked question in The Exquisite HaLong Hotel

What are available facilities at The Exquisite HaLong Hotel?
There are top facilites at The Exquisite HaLong Hotel such as AC, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Exquisite HaLong Hotel?
The standard check-in time at The Exquisite HaLong Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Exquisite HaLong Hotel provide breakfast?
Yes, The Exquisite HaLong Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Exquisite HaLong Hotel?
The Exquisite HaLong Hotel is a 2.0-star hotel.
How many floors does The Exquisite HaLong Hotel have?
The Exquisite HaLong Hotel has 7 floors.
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More Reviews from Other Guests in The Exquisite HaLong Hotel

Overall Ratings & Reviews The Exquisite HaLong Hotel

Traveloka (344)
Other sources (5)
8.8
Very Good
From 344 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
All
Staff Friendliness (13)
Room Space (11)
Distance to City Center (10)
Check-in/out Time (10)
Family Friendly (9)
Bathroom (9)
Wifi (8)
Accessibility (7)
Bedroom (7)
Surroundings (6)
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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
20
40
Customer reviews
D***c
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Great price for the experience.
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3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
Tina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
Room quite clean but small, hotel far from city
3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 43 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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3 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Friendly staff, good service
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Nice clean room, enthusiastic staff
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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5 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 44 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
Good food, clean and tidy room
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 46 week(s) ago
so awesome i want to go back
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3 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 49 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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2 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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D***g
icon-origin-TRAVELOKA
6.3
/10
Reviewed 53 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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5 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Customer Services Department
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LUONG T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
Big room, clean, very enthusiastic staff
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3 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Nhung N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
The first time at the exquisite hotel in Ha Long, I felt that a room space seemed very okay. There was nothing to complain about from the ground up to the room.
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+2
6 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Friendly staff, room is a bit moldy, poor soundproofing but reasonable price
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10 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Friendly staff, central location
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4 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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VU THI T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 58 week(s) ago
Not cleaned thoroughly. Trash bin still has condoms. No tissue. Sink looks old and dirty after being washed for a long time. Poor soundproofing, but breakfast is ok. 2/5
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6 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
I was fined 100 for smoking hiccc. Partly because I didn't read the notice at the counter and also checked in, the receptionist advised me about the rules so I don't know 🥲🥲
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Lobby 4 The Exquisite HaLong Hotel

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Overall Ratings & Reviews The Exquisite HaLong Hotel

Traveloka (344)
Other sources (5)
8.8
Very Good
From 344 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
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Staff Friendliness (13)
Room Space (11)
Distance to City Center (10)
Check-in/out Time (10)
Family Friendly (9)
Bathroom (9)
Wifi (8)
Accessibility (7)
Bedroom (7)
Surroundings (6)
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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
20
40
Customer reviews
D***c
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Great price for the experience.
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3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
Tina H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
Room quite clean but small, hotel far from city
3 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest, Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future. Kind regards, Customer Services Department
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 43 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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3 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Friendly staff, good service
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
Nice clean room, enthusiastic staff
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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5 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 44 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
Good food, clean and tidy room
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 46 week(s) ago
so awesome i want to go back
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3 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 49 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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2 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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D***g
icon-origin-TRAVELOKA
6.3
/10
Reviewed 53 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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5 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Customer Services Department
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LUONG T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
Big room, clean, very enthusiastic staff
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3 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Nhung N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
The first time at the exquisite hotel in Ha Long, I felt that a room space seemed very okay. There was nothing to complain about from the ground up to the room.
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+2
6 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Friendly staff, room is a bit moldy, poor soundproofing but reasonable price
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10 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
Friendly staff, central location
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4 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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VU THI T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 58 week(s) ago
Not cleaned thoroughly. Trash bin still has condoms. No tissue. Sink looks old and dirty after being washed for a long time. Poor soundproofing, but breakfast is ok. 2/5
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6 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
I was fined 100 for smoking hiccc. Partly because I didn't read the notice at the counter and also checked in, the receptionist advised me about the rules so I don't know 🥲🥲
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Number of reviews per page
20
40