We checked in at 4:30 pm on June 23, 2018, the floor was full of sand, the dirty toilet was not properly cleaned, the room of 4 people but only 3 pairs of slippers, the TV didn't turn on, the air conditioner did not turn on. Especially in the room without a desk phone to call hotel staff when needed, anything to run down to the reception desk is very inconvenient.
Especially about the service attitude of the 2 receptionist staff on the 23rd and 24th when I asked about the motorbike rental service, the price is quite high with 150k / digital motorbike, 200k / scooter and the staff said "If I rent the afternoon of the 23rd to noon on the 24th, then charge the whole day and if rented from the morning of the 24th to noon on the 24th, it will charge the same full day price so we will agree to rent the afternoon car on the 23rd but until 19:00 pm 23, it was raining heavily so we decided to cancel not renting a motorbike anymore but switched to a taxi for convenience, until now the hotel staff said that if I cancel the car rental anymore, I will be fined the car rental fee calculated according to Now with 30k / 1h, if you rent 2 motorbikes, you will be fined 120k. Now I was surprised why the hotel has hourly car rental service and told me that rent a car From the morning of the 24th to noon on the 24th, it still counts as the whole day, and the staff replied with a very bossy attitude: "The hotel rules make you say that, but I do not want to say that! "It 's unthinkable for a professional hotel worker to tell the guests, why don't they advise all the different types of hotel car hire, they want to cheat us or Why, or they consider us a bunch of idiots who want to say anything to us, only a few tens of thousands but we feel very bad, very frustrating!
After that, the hotel staff asked for a taxi with the slogan "wait for 5 minutes, the car is coming", but we waited for more than 1 hour but still could not see the car until I had to borrow the hotel umbrella despite standing in the sky I could take a taxi to get a taxi, why can't the hotel staff be more enthusiastic about asking for a taxi to help customers or they see me standing in the rain so at least they can stand with me so!
On the morning of the 24th when we went to pick up two motorbikes, the hotel staff told me "the car down there you took off", I was surprised that the hotel staff did not have to determine exactly which car. Give me one, then start the engine and see if the car will explode again? At this time, the new staff took the car from far in the distance out for us with extremely uncomfortable attitude.
In short, from cleaning the room to the receptionist attitude of the two female receptionists here makes us feel very very very bad with this hotel. Myself and all my friends, relatives and friends will never come back to this hotel for the second time in my life.
Good bye!