West Hotel

Generally ok for a short stay

Price on Hotels.com is trible another app. They changed booking ID. Breakfast is bad. Room is old and very small. Welcome to prison.

Dirty old hotel. Cockroaches on the floor, no light in common area. Good central location but in the middle of the fish market

Overall the room was spacious and bedding was very comfortable, spacious bathroom, nice bath tub and the hairdryer worked very well. Great breakfast and there are free bicycles for hotel guests to use. The lobby decor might seem outdated but the rooms were refurbished, clean and comfy. We were served a welcome drink when we arrived and they let us check in early. Location is very near to the night market and the quay that is the starting point of the floating market excursion. The road to the hotel is a bit hard to manoeuvre as the local market (sells raw meats & veggies) is just below. Our taxi from the airport didn't know how to get here and dropped us 200m from the hotel because the road in front of the main entrance is closed daily from 6am to 6pm. There is actually a back entrance where cars can pass thru.

Perfect location staff pool room..............l...l.l.

Good customer services. The rooms are clean; the foods are good with good customer services

excellent staff service, very friendly, room is very clean.

Hotel condition was very poor and customers service was poor as well. I would not stay here again. This hotel is not even a 3 stars rating in my view. So run down

The staff was really helpful! They book a tour for us and they guve us great tips! You can have bikes for free :) And the pool has and amazing view!! I love this place!

A solid 3 star hotel which could regain 4 star with some updates. The rooftop pool overlooking the city is nice and the location right in the local market is fantastic. Five minute walk to get to the center of town. It’s former luxury can be seen but it’s tired. The staff is nice but there is limited English. The breakfast is OK and the Wi-Fi is a little slow. It’s a great value.

Fantastic location. Right in middle of true local markets Great rooftop pool and view and lots of atmosphere

Very friendly and helpful staffs, willing to assist with all your needs

West Hotel is an amazing place to stay. It is in a beautiful part of town, where you can walk out and immediately see a culturally rich street full of freshly caught fish, many types of fruits, not many tourists, and friendly people. The service was amazing as well. We wanted to go to the floating markets, but wanted to take a private boat (instead of a touristy boat), just me and my boyfriend (and the boat driver). West Hotel was able to accommodate this request with flying colors. Not only were they able to get us a friendly boat driver who would take us out at 4:30am until 11:30am, but they had a delicious breakfast ready for us at this time as well. We went to the floating markets, a fruit garden, a noodle factory, and more. It was absolutely wonderful. The only concern we had while staying at this hotel was nothing to do with West Hotel, but a problem that has been occurring with Hotels.com throughout our two weeks in Vietnam. For every hotel that we've gone to, there's been some sort of issue where the hotel is unable to see our Hotels.com booking because it is not going through from Hotels.com. Luckily, we just show them our booking confirmation once we get there and after waiting about 10 min or so, we are accommodated by the hotel....but Hotels.com really needs to fix this. If the hotels are all booked, they might not have been able to accomodate us. I recommend calling hotels booked through Hotels.com in advance to make sure they are aware of your reservation.

Staff were very helpful, especially the front desk. However we stayed in a room on the fourth floor, I won't say which one specifically, and I noticed when we checked in the window ledge was very grubby, I didn't want to complain at the time as it seemed minor but when it rained it resulted in small dead flies being blown across the room. I wish I'd taken pictures to upload here but when it was at it's worst I did not want the pictures on my phone reminding me. The pool also looked as though it needed a clean, everything else however was in decent condition. I've had better breakfasts though. Unfortunately although the hotel itself is relatively nice it's on a market street which, as with most Vietnamese markets, smells of fish and sour fruit. Although this is not the hotels fault, just something to consider.

The hotel was nice overall but I especially liked the staff of the hotel. Staff at the reception was so nice, smart, friendly and helpful. They helped us solve all our problems and responded to all our requests including recommending restauants which opens till late, booking a boat tour at reasonable price, booking bus tickets back to HCMC and even packing our breakfast for us to take away early in the morni g when we did the boat tour.

Bad location close to the night market and that’s the only good thing

Dirty bathroom. Shower didnot close water everywhere. Breakfast was lame. Ac did not cool. When complained, was told we'll make it better next time. Upon check out, not checkin, charged extra 100,000 dong for my wife.

Hotel is abandoned and in need of attention to its condition. My room was in terrible condition and needs lots of cosmetic work. I have included pictures. However the breakfast was excellent. Covenient location but the market in front smells horrible and is very loud.

Hotel decor was garish and although the bed was clean, the room itself hadn't been cleaned properly - I had to wipe the surfaces down myself when I checked it.

The hotel is right at the market, but despite it being busy the whole day, my room was quiet. Walking distance to the pier, many restaurants. Great, helpful staff, good breakfast, good Wi-Fi.