The Royal Hotel Cardiff

Lovely breakfast. Comfortable bed. Lovely quiet room facing a very busy street with lots of bars but there was great sound proofing. Easy walking distance from the station and where we needed to be. Lovely staff and would stay again.

Hotel is lovely staff are great but every thing is extra lot of stairs up to hotel you can use lift location great but there are a lot of homeless hanging about outside even thou the hotel is very safe it does make you feel a bit uncomfortable breakfast was amazing lots of choice

Very nice hotel, excellent breakfast.Staff was great. Perfect location.

A/c didnt seem to work and fan was in room on when we arrived. Room very hot and couldnt open windows so the fan seemed ineffective. A/c was on but coukdnt go below 19°too hot for a comfortable nights sleep

Staff was very welcoming. Room was comfortable and clean. Easy access to Cardiff Castle and Cardiff Market

Nice hotel

The property is in a good location, close to restaurants, shopping and the castle

Very central, good access to the City. Rooms clean and staff helpful. Great value for money.

Location, quality and comfortable

Hotel is lovely, bed was comfy! Bathroom nice and clean, male reception staff were awkward and unhelpful, our air conditioning wasnt working, said he would swap rooms in half an hour but i explained that i had to leave in 15mins, said to wait 15mins then talk again about changing rooms. Ok... Asked if we could have ice sent up as well was roasting in there, no we had to get it ourselves. Got moved to new room, no help with bags to new room even though we had to rush around due to fault with the hotel room air con, rushed to take our bags, hit with a nice cool room straight away, thank goodness. Next day i knocked my foot on table corner in the room, wasn't too bad but later on while having coffee downstairs my sandal was rubbing the small wound, asked for a plaster as it was sore, youd swear i asked him to move a mountain, "why? Are you cut? I dont think i have sorry" didnt acknowledged me any further picked up phone.... i couldn't tell if he was just getting on with his job or actually calling to get some because of the bluntness, he ended up asked someone from kitchen to bring one. No communication though, was just odd, it was awkward, i had to promt him "sorry, excuse me?" helpfulness and actual hospitality was awful. I am management at a hotel myself and would never be so blunt as to say no to customer's when it comes to helping, especially when its the hotels fault that youre uncomfortable. Could be more friendly and communicative that would have improved the whole tone.

Very friendly, professional staff. The breakfast in the Captsin Scott room was a great experience with a nice choice of freshly served food options.to cater for all tastes. Bed was also v comfy

Wonderful place to stay, in the heart of Cardiff! A guest laundry would have been greatly appreciated.

Nice room thanks to an upgrade. Curtains let a lot of light through and not very well sound proofed. Bedding was lovely. Nice big TV. Bath was very slippy resulting in a fall. Towels are very small. Staff friendly and breakfast was ok (but wouldn’t have paid £14 for it). Very good location

Great place to stay. Fab location specially for a night out. Rooms clean, spacious and airy. Couldn't fault it. Will definitely be retuning

The staff was nice. Extra costs for everything. Hold a bag before noon or after 2 costs 4 Ibs per bag. Stay 1/2 hour after check out, 20 Ibs

Great location in Cardiff City centre! Very good breakfast with plenty of choice! Very friendly staff.

This location is the best place to stay if you’re looking to stay in the heart of historic Cardiff with close proximity to Cardiff Castle — you really can’t beat this location and it is a short walk from Cardiff Central that was manageable even with our two large suitcases. The room was super clean and the spacious considering typical hotel rooms are very compact. We had a king size bed with a room that faced St. Mary’s Street. Please be aware that if you enter from St Mary’s Street you’re actually entering on Floor 1 and reception is on Floor 2. You’ll need to take the stairs to the ground level to the lift that will then take you to the second floor. There is another lift from the second floor that takes you to the rooms. We didn’t try to English breakfast. There is a bar and lounge area on the second floor which were never busy. We would stay here again.

Very friendly and helpful staff

Lovely hotel. Nothing was too much trouble for the staff. Room was spacious and the bathroom was great. Really enjoyed the breakfast each morning - piping hot and a great variety.

Booked a twin room at this hotel to stay overnight with a friend to go to a concert in Cardiff Castle. It's a fabulous location in the city centre. Discount on Parking at the NCP was a bonus. Check in was easy, the room was clean and the beds were comfy. Would stay again 😊