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Scoot: An Introduction

Scoot is a low-cost long-haul airline based in Singapore and is also a part of Value Alliance. Operating flights to 60 destinations in 17 countries around the world, Scoot offered two types of cabin classes, which are Economy Class and ScootBiz Class. Scoot has been awarded as World’s Best Low-Cost Airline by Skytrax.


Scoot Booking & E-ticket

Search and book your Scoot flight tickets online via Traveloka to get the best price and promotions.

How to Book

Here’s how you can book your Scoot ticket online:

  1. Go to Traveloka website or open your Traveloka App
  2. Fill in the flight details in the search box
  3. Choose and book your flight
  4. Fill in contact information and passenger details
  5. Complete your payment through the selected method
  6. Receive your Scoot e-ticket in My Booking or in your email

How to Pay

Payment for your Scoot ticket can be made via credit card, internet banking, and over-the-counter. For complete information about payment methods, please visit How to Pay.

Scoot E-ticket

Scoot e-ticket is an eligible proof for booking an Scoot. Show your e-ticket during check-in at the Scoot counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.

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Scoot Rating

based on 309 reviews

Service standard: Full LLC

Scoot Seat Class

Economy Class

With a fleet consisting of Airbus 320s and Boeing 787 Dreamliners, Scoot provides a spacious cabin to ensure passenger comfort, even in longer flights. In the Economy Class cabin, each Standard Seat is 18-inch wide and has a pitch of 31 inches (Boeing 787 Dreamliner) or 20,5-inch wide with a pitch of 28 inches (Airbus 320). Passengers can also upgrade to Super Seats, which provide 30% more legroom. In addition, internet access is also available so passengers can stay connected during the flight.

In-flight Meal

No need to feel hungry during the flight because Scoot provides a selection of high-quality meals to pick from, ranging from hot meals, light meals, and long-haul meal bundles. Meals can be ordered before or during the flight, except for Scoot’s premium selection meals, which must be pre-ordered.

ScootBiz Class

Passengers who want to travel with an enhanced flying experience, yet still enjoy a competitive price, Scoot also provides a business class service known as ScootBiz. Each seat is 22-inch wide with a 38-inch legroom, complete with fully adjustable headrests and leg rests. The seat is also equipped with an in-seat power facility to keep passenger’s gadget charged throughout the flight. On top of that, passengers can also enjoy an in-flight entertainment via ScooTV.

In-flight Meal

Each ScootBiz Class passenger will get free premium meals during the flight. Premium selections come with a deluxe meal, two deluxe sides, and a drink. Menus vary depending on the flight destination, but each is cooked using only the finest ingredients.

Scoot Privilege Programs

KrisFlyer

To reward its loyal passengers, Scoot teams up with KrisFlyer, Singapore Airline’s frequent flyer program, to make flying with Scoot an even more rewarding experience. As a KrisFlyer member, passengers can earn miles when flying with over 30 partner airlines including Singapore Airlines and SilkAir, as well as when using services from over 170 world-class partners that include credit cards, hotels, travel services, and retail. Passengers can redeem their miles for Scoot travel vouchers, which can be used to purchase flight tickets or add-on services.

Airport Lounge

Scoot provides an airport lounge facility, which can be accessed by purchasing Scoot-in-Style–Scoot’s package of premium privileges. Aimed to provide passengers with more comfort, passengers can kick back and enjoy scrumptious snacks, refreshing beverages, shower facilities, and other facilities on Scoot’s lush departure lounges. Scoot’s airport lounge is located at SATS Premier Lounge Departure Transit Hall, Level 3, Terminal 2, Changi Airport.

Scoot Fleet

Airbus A320
Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 28 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available (select seats)

Boeing 787 Dreamliners
Seat class:

  • Economy
  • ScootBiz

Seat layout:

  • 3-3-3 (Economy)
  • 2-3-2 (ScootBiz)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (ScootBiz)

In-flight entertainment:

Not Available


WiFi:

Available


Power/USB port:

Not Available (select seats)

Scoot In-flight Crew

Scoot Flight Attendant Uniform

Following the merger of Scoot with Tigerair, a new flight attendant uniform was released. The new design bears a refreshing, yet distinctive signature looks, with black and yellow as the two main colors. The female flight attendants uniform provides a flattering silhouette through the asymmetric dress design and higher waistline. Meanwhile, the male flight attendants wear a collared shirt with yellow highlights on the shoulders and arms, as well as on the shirt’s buttons.


Scoot Baggage Allowance

Flight Route

Seat Class

Cabin Baggage

Check-in Baggage

All routes

Economy Class

2 pcs (Max. 10 kg) (Dimension: 54 x 38 x 23 cm)

Available upon purchase: 20 kg / 25 kg / 30 kg / 35 kg / 40 kg

ScootBiz Class

2 pcs (Max. 15 kg) (Dimension: 54 x 38 x 23 cm)

2 pcs (Max. 30 kg/pc)

Scoot Passenger Policy

Infant Passenger Policy (0-2 Years Old)
  • Infants must be at least eight (8) days old to be allowed on board.
  • Infants must travel with an accompanying adult who is at least 18 years old.
  • Unless a seat is purchased for the infant, infants must be held on the adult’s lap for the duration of the flight. Infant seat belts are available.
  • Scoot currently does not allow, nor provide, bassinets on board.
  • Infants are permitted to use FAA-approved safety seats. However, Scoot currently does not provide safety seats on board.
  • Child safety seats cannot be installed on seats located at the at the emergency exit area.
  • For safety reasons, only forward-facing child safety seats are permitted.
  • Passengers traveling with an infant and departing from Singapore are allowed to bring sufficient quantity of breast milk or baby food, which will be counted towards the cabin baggage allowance.
  • Passengers traveling with an infant are allowed to carry a foldable lightweight stroller, as long as it follows Scoot’s safety requirements. The stroller must be securely packed and must not be opened and used in the cabin at all times.
  • With the exception of FAA-approved child safety seat and foldable lightweight stroller, equipments such as bassinets, stroller, and car seats are not allowed in the cabin.
Child Passenger Policy (2-12 Years Old)
  • Children below three (3) years old are permitted to use FAA-approved safety seats. However, Scoot currently does not provide safety seats on board.
  • Child safety seats cannot be installed on seats located at the at the emergency exit area.
  • For safety reasons, only forward-facing child safety seats are permitted.
  • Passengers traveling with children are allowed to carry a foldable lightweight stroller, as long as it follows Scoot’s safety requirements. The stroller must be securely packed and must not be opened and used in the cabin at all times.
  • With the exception of FAA-approved child safety seat and foldable lightweight stroller, equipments such as bassinets, stroller, and car seats are not allowed in the cabin.
  • Scoot does not allow children or teenagers below 18 years old to travel without a supervising adult.
Pregnant Passenger Policy
  • Pregnant passengers are allowed to travel with Scoot.
  • Passengers with no complications in their pregnancy are allowed to travel up to the 36th week of their pregnancy (single pregnancy), or up to the 32nd week for multiple pregnancies.
  • Pregnant passengers are required to provide a medical certificate confirming their fitness for travel, which must be submitted at least 14 days before departure.
Disabled Passenger Policy
  • Passengers with disabilities, visual or hearing impairments, or passengers requiring special assistance are required to notify Scoot regarding their condition through the airline’s call center, at least 48 hours before departure.
  • Passengers requiring special assistance may be required to travel with an accompanying passenger.
  • Wheelchair and walkers, with the exception of foldable walkers, are not allowed in the cabin and must be check as checked baggage.
  • Scoot provides wheelchair assistance to and from the aircraft, with an extra charge. However, Scoot does not provide the wheelchair.
  • Passengers with hearing impairments are allowed to bring a service or hearing assistance dog on board, which must be reported during booking or at least 48 hours before departure through Scoot’s call center.
  • For safety reasons, Scoot only allows a maximum of two (2) assistance animals on each flight.
  • Passengers are allowed to bring FAA-approved portable oxygen concentrators (POC), as long as they fit into the space beneath passenger seats and meet Scoot’s safety requirements.

Scoot Check-in Policy

Scoot Check-in Time

Please find the check-in time for all Scoot flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

3 hours before departure

1 hour before departure

Scoot Online Check-in

Online check-in is also available for Scoot flights. Please follow the steps below.

  1. Go to Scoot web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Scoot Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Scoot Refund Policy for a complete information on refund.

Scoot Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Scoot Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Scoot directly to reschedule.


 

About Scoot

Scoot (IATA code: TR) is a Singaporean low-cost airline owned by Singapore Airlines through its subsidiary, Budget Aviation Holdings. The airline’s head office is located at Changi Airport, Terminal 3. On June 2012, Scoot launched its first flights, traveling on medium and long-haul routes from Singapore to China and India. On 16 May 2016, Scoot joined the world’s largest low-cost carrier alliance, Value Alliance. Carrying the slogan “Escape the ordinary”, Scoot operates its flight to 60 destinations across the globe from its main hub in Singapore. Even though Scoot is relatively new in the flight industry, the airline has been awarded several significant achievements. Scoot has been recognized as the Best Low-Cost Airlines, World’s Best Long Haul Low-Cost Airlines, Best Low-Cost Airlines Premium Cabin, and Best Low-Cost Premium Seat by Skytrax. Scoot also teams up with Singapore Airlines to provide a frequent flyer program, KrisFlyer, to reward its loyal passengers. As a KrisFlyer member, passengers can earn miles when flying with Scoot and over 30 partner airlines, as well as when using services from over 170 world-class partners that include credit cards, hotels, travel services, and retail. To become a member, passengers can sign up online through Singapore Airline’s website https://www.singaporeair.com/in_ID/ppsclub-krisflyer/registration-form/. Accumulated points can be redeemed with Scoot travel vouchers, which can be used to purchase flight tickets or add-on services. Scoot offers two types of cabin classes, which are Economy Class and ScootBiz Class. With a fleet consisting of Airbus 320s and Boeing 787 Dreamliners, Scoot provides a spacious cabin to ensure passenger comfort, even in longer flights. In the Economy Class cabin, each Standard Seat is 18-inch wide and has a pitch of 31 inches (Boeing 787 Dreamliner) or 20,5-inch wide with a pitch of 28 inches (Airbus 320). Passengers can also upgrade to Super Seats, which provide 30% more legroom and an adjustable headrest. Yet passengers requiring even more space can opt for the Stretch Seats, the roomiest of all seat options. With 50% more legroom than Standard Seats and located up front, passengers can fly in comfort and be the first few off the plane. On top of that, if extra legroom is still not enough, Scoot also provide MaxYourSpace, which allows passengers to purchase up to two empty seats next to them when available. Meanwhile, the ScootBiz Class cabin provide even more facilities for the passengers to enjoy, offered at a competitive price. In this business class cabin, passengers can relax in Scoot’s comfortable leather seats with 38-inch legroom and 22-inch seat width, complete with an 8-inch adjustable headrest. In-seat power is also available to keep passenger’s gadget charged throughout the flight. ScootBiz passengers are also entitled to a 30 kg baggage allowance, bigger than the Economy Class passengers who only get 20 kg baggage allowance. In addition, passengers are also entitled to a 15 kg cabin baggage allowance. ScootBiz passengers also get to enjoy extra privileges such as priority check-in and boarding, so they will be at the front of the queue and be first in line for priority disembarkation. They will also be provided with a welcome drink and one additional alcoholic beverage on board, as well as in-flight entertainment facilities via ScooTV, which can be streamed to the passenger’s laptop, tablet, or smartphone. In-flight entertainment content includes Hollywood and Asian movies, TV shows, and more. While ScootBiz can enjoy ScooTV for free, Economy Class passengers who want to get a taste of the ScooTV must purchase a ScooTV bundle for SGD 15. As an alternative, passengers can also enjoy in-flight entertainment by using the airline’s WiFi facility. Scoot offers five options for WiFi connection, with prices ranging from US$4.99 to US$59.99 for 20MB-500MB. Passengers can buy this WiFi package via flyscoot.com, during booking and up to four hours before departure. Passengers with an extra time at the airport can also enjoy Scoot’s airport lounge facility, which can be accessed by purchasing Scoot-in-Style–Scoot’s package of premium privileges. Aimed to provide passengers with more comfort, passengers can kick back and enjoy scrumptious snacks, refreshing beverages, shower facilities, and other facilities on Scoot’s lush departure lounges. Scoot’s airport lounge is located at SATS Premier Lounge Departure Transit Hall, Level 3, Terminal 2, Changi Airport. To board the flight, passengers are required to check in, which will be available from three (3) hours to 60 minutes before departure. Passengers are advised to arrive at the airport at least two (2) hours before their flight departures so they can finish the check-in procedure on time. For an easier check-in process, Scoot provides several check-in methods for its passengers. To check-in manually at the airport, Scoot’s check-in counters are located at line 10-12 at Singapore Changi Airport Terminal 2. These check-in counters are available for 24 hours but will be closed 75 minutes before departure time. Passengers can also check-in online via checkin.flyscoot.com, which will be available from 72 hours up to one (1) hour before departure.

Scoot History

Scoot’s journey started in May 2011, when Singapore Airlines announced its intention to establish a low-cost subsidiary airline for medium and long-haul routes. Two months later, in July 2011, Singapore Airlines appointed Campbell Wilson as the founding CEO of the new airline. This new airline was named Scoot and was established in November 2011. In 2012, it was announced that Scoot’s IATA code would change from OQ to TZ. Still in 2012, precisely on 4 June, Scoot began its first flight from Singapore to Sydney Airport in Australia. Only eight days later, the airline started flying to Gold Coast, its second Australian destination. On 24 October 2012, it was announced that Scoot’s parent company, Singapore Airlines, would be transferring 20 of its Boeing 787-9 Dreamliners they had ordered to Scoot, replacing their current fleet of Boeing 777-200 aircrafts and to help with its ongoing expansion and future growth. In 2013, Scoot decided to increase its fleet by adding a fifth Boeing 777-200 to its fleet by the end of May or early June so they can add two or three more routes to its network. On March 2013, it was announced that Scoot would launch a thrice-weekly flights service with Singapore–Taipei–Seoul route. However, Scoot keeps expanding its network and business by ordering another 10 Boeing 787-8 Dreamliners and 10 Boeing 787-9 Dreamliners. In November 2013, Scoot began its five weekly flights service from Singapore to Hong Kong, which would become a daily service by December 2013. Since then, Scoot’s flight network kept expanding. In September 2014, it was announced that Scoot would introduce its Boeing 787-9 aircrafts for flights services to Sydney, Perth, and Hong Kong starting from 29 March 2015, to Bangkok and Gold Coast in late April 2015, followed by Tianjin Binhai International Airport, Shenyang, and Qingdao in May 2015. In December of the same year, Scoot also announced its new flight route from Singapore to Melbourne using Boeing 787 aircraft. Still in December 2014, together with Nok Air, Scoot announced its new long-haul flight service to Thailand, using the name NokScoot. Nok Air owns 51% of NokScoot, while Scoot holds the remaining 49%. In early February 2015, Scoot’s Boeing 787-9 Dreamliners were delivered. The aircraft started its flight service for the Singapore–Perth route on 5 February 2015, followed by the Singapore–Hong Kong route on the next day. In October 2015, Singapore Airlines announced that Scoot would take over its existing Singapore–Jeddah route via Dubai and launch direct services between Singapore and Jeddah. Scoot kept expanding its flight network by announcing its intention to start flights to three Indian cities, which are Amritsar, Chennai, and Jaipur. Scoot reached one of its big milestones in May 2016, when the airline joined the world’s largest low-cost carrier alliance, Value Alliance. Within the same month, Singapore Airlines also established Budget Aviation Holdings, a holding company to own and manage its budget airlines, Scoot and Tigerair, following the delisting of Tigerair from the Singapore stock exchange. In November 2016, Singapore Airlines announced a merger between Tigerair and Scoot. This decision was taken as parts of the airline’s long-term growth strategy to provide better traveling experience for its passengers. Although the announcement was made in November, the plan to merge Tigerair and Scoot has been developed since May 2016, when Tigerair and Scoot started to integrate their booking system, schedule, flight connections, aircrafts, check-in counters, and call center. The merger was eventually finalized on 25 July 2017, with Tigerair and Scoot operating under the Scoot brand. Due to this merger, Scoot’s IATA code changed from TZ to TR, which was Tigerair’s IATA code. This newly merged airline officially owns 15 Boeing 787 Dreamliners and 23 Airbus 230. Tigerair’s A320 aircrafts will be repainted with the yellow and white livery, which is expected to be completed by mid-2018. Scoot will also launch five new destinations by June 2018, which include Honolulu, Harbin, and Kuantan. With no sign of stopping, Scoot currently operates its flight service to 259 destinations across 16 countries around the world.

Contact Scoot

+63 2 798 4499

Scoot Office

Scoot
PO Box 89 Changi Airport Post Office Singapore 918146

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