It was fun. You can ask for help twice. You have 45-47 minutes to solve the puzzle, but if you don't finish on time, they'll give you a little extra time. The staff at the counter are a bit reserved, but many of the staff who help are lovely and kind. I really liked that they had such a unique activity to play. Some puzzles were very easy, while others were very difficult. I played in 3 rooms; there were probably about 8-10 puzzles in each room (I'm not sure, I don't remember very well).