Overall Ratings & Reviews Siloam Hospitals Balikpapan

Next time, the gossip will be slow, madam, the gossip is too loud, so I can hear it when I want to seek treatment. I want a hospital, I want an airport where I see the HR in backbiters. please give back but don't let the customer hear because you work in the hospitality sector where attitude is number 1

quite a queue but the results are quickly said to be h+1, it turns out that in 4-5 hours the results are out

The process is fast and simple, not complicated

I didn't become an antigen swab here because it was rescheduled and there was no PCR option.

Fast and accurate service. Thank you.

I am very disappointed, because it is not in accordance with government regulations.

the staff can't understand the user's needs

A bit long during the redeem process, maybe because of the officers' ignorance. But overall okay, the staff is very helpful

good service, friendly and fast

Thank you for the implementation of the rapid antigen action, comfortable and soothing

the hospital's staff are professional. the sampling process was quick- no queue but you still need to fill in a form. this kind of administration thing is supposed to be change to online in the condition of covid now. voucher redemption process was a little bit trouble but traveloka cs managed to solve it in 2 days and at the end I could use it. the details information in the traveloka website/app needs to be updated and synchronize with the partners. in fact the tests can only be done in specific days and time, traveloka should put this information on the web/ app or at least they should put information that reservation is necessary and put the hospital whatsapp no for reservation. I did call to the hospital many times until I managed to get the whatsapp no for reservation. reservation is really necessary as you might skip queueing if you did it. the hospital also needs to give a clearer map / information about the testing place, the current one is confusing. for a hospital like siloam, I know they can do better. so does traveloka.