"Hi there, We sincerely apologize for the inconvenience you experienced. In cases where the issue is caused by the provider, we are more than willing to offer a full refund. To request a refund and further assistance, please kindly contact Traveloka's Customer Support team. We are committed to working closely with them to ensure your concerns are handled promptly and satisfactorily. At Sim2Go, we continuously strive to improve our service quality and deliver better experiences in the future. Once again, we offer our sincere apologies and truly hope to have the opportunity to accompany you on your upcoming journeys. If you need any further assistance, please don’t hesitate to reach out to us at any time. Thank you for choosing Sim2Go!"

Thank you for sharing your experience with us. Sim2Go sincerely apologizes for your recent service experience. If you encounter any issues during use, please don’t hesitate to contact Traveloka Customer Service for assistance. We look forward to the opportunity to serve you again in the future

Thank you for taking the time to share your experience. Sim2Go would like to explain more about your case. In each country, esim can connect to different carriers. You can go to settings and select network to switch to a carrier with a stronger signal in the current area for a better service experience. Sim2Go regrets the inconvenience. Sim2Go always strives to improve service quality and hopes to continue to have the opportunity to serve you on your next trips.

Thank you for taking the time to share your experience. Sim2Go would like to provide further clarification regarding this situation: Since you are using the service on a cruise ship, unstable and inconsistent signal reception is unavoidable. As a result, the network connection quality may be affected and may not meet expectations. Sim2Go is sincerely sorry about this inconvenience and hopes to continue serving you on your next trips.