"Hello dear customer
First of all, Sim2Go would like to sincerely apologize for the inconvenience you have encountered during the use of the service. We appreciate your feedback and always consider this an opportunity to improve the quality of our service.
Regarding your case, we would like to explain further: the data capacity of the SIM is limited and will be depleted when you use it a lot (accessing the internet, watching videos, using maps, etc.). In case you want to check the amount of data used, please contact Sim2Go again, we are very happy to support and provide detailed information.
We always strive to improve the quality of our products and services, and look forward to having the opportunity to continue accompanying you on your upcoming journeys.
Once again, we sincerely thank you for trusting and using Sim2Go's service!"