Overall Ratings & Reviews Holiday Inn ST. LOUIS ARPT WEST-EARTH CITY by IHG, an IHG Hotel

Excellent Service

There was an odd stench in the lobby and guest services were not the happiest people. They also had maintenance issues with our door. This was shared with other rooms so we were not the only people on our floor who could not get in. Staff in the restaurant were extremely friendly and the food was tasty

Safe and quiet

The property was quiet and clean.. when I called the front desk for something that got it to me quick..

The staff was so cheerful and friendly!

Shuttle driver was lovely and good humored, but terrifyingly fast! On a 97 degree day, there was no a/c in the van. Room was clean and basic.

It was good but the room stank and I couldn’t get past that!

Room was dirty. Sheets had massive stains on them. Tables were dirty/ not been wiped down and still had sticky cup rings on them

Nice convenient location. Comfortable stay. Easy access to St Charles!

Great

Loved the service and the place It’s the best spot

The customer service was so bad and the ladies on the front desk were so rude.

Good

Room was amazing and comfortable

We started in one room, and the smell of sewer was so strong we had to be switched to another room. The new room, had peeling wallpaper in the bathroom, a broken computer chair (handle tried to slice my wrist), and I found dried blood splotches on the top comforter sheet in the morning

It was great

The shower still had used bar soap on the shelf and the shower floor was black. Cable tv only (old school) no looking at a guide. There were club lounges for extra space but the one on my floor was filthy. Straws all over the floor overflowing trash can, air conditioner had been taken out of the wall and the cover was just laying on the floor, worn out furniture

Nice beds

It was a great stay. Check in was easy and it wasn’t a hassle about going in and out of the hotel. The room was nice and spacious and everything was clean and check out was a breeze! I’ll be back for sure!

It was fine